Solutions Engineer

About Column

For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, SoFi, Blend, and Affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.

At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!

Role overview

This isn’t your typical Solutions Engineering role. We aren’t confined to pre-sales, post sales implementation, and we do not give demos to uninterested clients in meetings set up by BDRs trying to meet their booked meeting quota. At Column, Solutions Engineers use their unique skill set and product expertise to own cross functional projects spanning engineering, business, operations, finance, and compliance. You will work with the most sophisticated companies in the financial technology industry, educating them on our technology, designing bespoke solutions with our APIs and data model, and ultimately supporting these companies to implement our solutions and drive payment volume through Column. At Column, we have no product managers. As an expert on our customers and our technology, you will gather and synthesize product feedback, identify gaps, write product requirement documents, and work with our founder and engineering team on prioritizing new features into our roadmap, while managing expectations with our customers. You will be much more technical than the average Solutions Engineer. It’s not enough to only understand how our technology works. You will identify operational bottlenecks and build internal tooling to help the company work more efficiently. You will be able to contribute to our core codebase when necessary. If you want to elevate what it means to be a Solutions Engineer and ready for a huge challenge, this role may be right for you. This role will work alongside our team in our Presidio-based office and reports to the Head of Solution Engineering.

Responsibilities and duties

• Own the complete technical relationship with our most strategic customers, spanning pre-sales, implementation, onboarding, and support.

• Own the implementation, delivery, and roll out of strategic cross functional projects.

• Identify operational bottlenecks + design and build internal tooling and processes to address them.

• Synthesize product feedback, identify gaps, write product requirement documents, and manage roadmap expectations with our engineering team and customers.

• Responsible for performing day-to-day activities consistent with safe and sound business practices and regulatory requirements.

• Responsible for identifying, assessing, and managing the risk associated with their activities by adhering to policies and procedures established by the Bank, and reporting issues identified to management.

Qualifications

• 5+ years of experience in a technical solution engineering role

• Strong customer-facing presence.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and ability to think creatively.

• Humble attitude and willingness to work in the weeds.

• Technical acumen to write code (such as JavaScript or Python) and query data using SQL

• Experience in the financial services industry and/or strong knowledge of financial technology is a plus

What you'll get from us

• 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 50% covered for your dependents

• 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses

• 📈 401k plan, including self-directed brokerage options

• 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge

• 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers

• 🍽️ Catered lunches and dinners for SF employees

• 🚆 Commuter benefits

• 🎉 Regular team building events, including annual offsite

Pay transparency

The annual US base salary range for this role is $150,000 - $180,000, exclusive of equity compensation and benefits.

This salary range may span several career levels at Column, and will be narrowed during the interview process based on a number of factors including, but not limited to, the candidate’s skill sets, experience, licensure and certifications, location, and other business and organizational needs.

We look forward to hearing from you

Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.

If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.

We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.