Specialist 2, Security Operations Center

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryThe Specialist will play an integral part in Comcast’s newly established Central Division Security Operations Center (SOC) located in Atlanta, Georgia. The SOC is the centralized operations hub for physical security and incident management. The SOC is 24x7x365 operating with three shifts daily.The Specialist is responsible for conducting video patrols, investigating security alarms, reviewing security incidents, monitoring open-source media for impactful events, and other duties as assigned. The ideal candidate is tech savvy and will be expected to multitask and communicate effectively with Comcast security teams, stakeholders, and employees.This position will be based in Atlanta, Georgia, and report directly to the Security Operations Center Manager. This is not a virtual work from home position.Job DescriptionCore Responsibilities• Conducts video surveillance and alarm monitoring for situational awareness, threat management, and investigative purposes.• Use internal and external systems (internet, newsfeeds, and other data sources), to monitor risks that could have an adverse impact to organizational assets, facilities, and personnel.• Supports daily operations, emergency response, technical issues, and customer care.• Perform key access control functions, to include updating employee access levels, remote access requests / badge support, and completing access control reports.• Deliver immediate incident support by providing guidance and taking decisive action based on available information in a timely manner.• Develop and manage communications to key stakeholders throughout an incident life cycle.• Leverage technology, reporting, and analytical skills to respond / resolve reported incidents.• Demonstrate proficiency in all physical security applications (i.e., access control systems, video management systems, etc.).• Other duties and responsibilities as assigned.Job Specification• Experience in a security operations center environment.• Demonstrated written, verbal, and interpersonal communication skills.• Ability to analyze and solve problems, and to efficiently handle multiple duties under pressure with minimal supervision.• Positive attitude, professional manner, and appearance in all situations.• Valid state driver license.• Sitting and / or standing for long periods of time.Special Requirements• Regular, consistent, and punctual attendance.• The potential to work variable schedules including nights, weekends, and holidays based on the assigned shift.• Candidates may be required work paid overtime as necessary.Employees at all levels are expected to:• Understand our Operating Principles; make them the guidelines for how you do your job.• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.• Win as a team - make big things happen by working together and being open to new ideas.• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.• Drive results and growth.• Respect and promote inclusion & diversity.• Do what's right for each other, our customers, investors and our communities.Disclaimer:• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.EducationHigh School Diploma / GEDCertifications (if applicable)Relative Work Experience2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.