Senior Sales Operations Manager

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.• Drive Results: We think big, work smart, and execute fast to transform the future of commerce• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork• Champion Customers: We go the extra mile for our customers to help them unlock their full potential• Adapt Boldly: We're curious and innovative, we take risks and grow from our failuresPlease note: This is a remote role within Boston, MA.The Opportunity:Reporting to the Sr. Director of Revenue Operations, our Sr. Sales Operations Manager will act as a Business Partner to the global sales leadership, and provide assistance to the Sales team and stakeholders while adhering to, and enhancing, corporate policies, programs, and systems.Your mission is to connect people, processes, and data. You are an ideal candidate if you think two steps ahead, are a true team player keen to support deals to closure, and can work under pressure without losing sight of the details and business guidelines.Your Mission:• Proactively assess, analyze, and advise the Sales Leadership team on areas of opportunity within their region, where focus may be required, and consult on the best approach to identified areas• Support sales leadership and drive accountability with sales forecasting• Collaborate with internal teams and stakeholders to guide process improvements pertaining to account planning, the sales funnel, reporting, and sales training• Continuously improve Salesforce.com data quality, tackle data conflicts, and identify reporting issues, gaps in processes, and drive timely resolution• Ensure forward deal momentum; troubleshoot, escalate, and resolve any issues• Prepare ad-hoc analysis and contribute to Go-To-Market activities (territory planning, quota setting, account segmentation) and sales compensation schemesWhat you need to succeed:• 5+ years of sales operations, FP&A or related experience, preferably with a scale-up technology company selling solutions and services in a recurring revenue business model• Advanced skills in Google Sheets or MS Excel are essential, including advanced formulas, conditional formatting, pivot tables, and charting. Skills with VBA or macros are not required.• Salesforce.com experience, specifically with creating reports and dashboards, championing data quality, and opportunity hygiene• Organized, detail-oriented, motivated, and persistent with excellent diplomatic and persuasion skills• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment• Ability to work quickly and efficiently under changing conditions and timelinesNice to have:• Experience with DocuSign• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related fieldWe care about your Growth and Well-being• ️ Remote Work: Up to 60 days/year from a country different from your base countryOpen Learning & Development Budgetct Academy: Regular internal training sessions• ️ Flexibility: Morning person or night owl? We believe in outcome and motivated employeesMindset & Growth: A diverse, creative workspace with an international culture & learning environmentCome grow with us!We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company better.At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.