Commercial (Sales) Operations Manager

The Commercial Operations Manager has the primary responsibilities of developing and managing commercial process improvements, sales pipeline, sales contracts, CRM administration, and sales forecasting.

• Be key point of contact for the sales organization to support and optimize their activity management
• Develop tools and reports to provide visibility of key leading and lagging performance metrics
• Oversee the day-to-day management of the sales funnel/pipeline for the Sales organization including forecasting sales across multiple customer segments and products
• Partner with the ASDs and VP of Sales as key enabler of day-to-day activities and commercial processes
• Manage sales contracts (DocuSign) and execution processes with continuous improvement implementations over time
• Serve as the lead point of contact for sales management/activity and develop data-based insights to improve performance
• Advise on commercial data driven strategies for the company’s commercial practices
• Manage relationships with external partners/vendors of commercial data sets
• Partner with other Sonendo teams on cross functional initiatives to standardize KPI’s and processes
• Identify and recommend process improvements for ongoing Commercial procedures
• Manage the use of Salesforce.com data and future updates, partnering with internal/external SME to support implementation of SFDC as key sales enabler
• Perform related duties as assigned by supervisor
• Maintain compliance with Quality System procedures and company policies

Education Requirement: Bachelors degree or equivalent in a business field.

Experience Requirements: Five or more years’ experience in commercial operations, sales operations, or business analysis (or similar) in medical device or technical device industries.

Other Required Skills and Qualities: Growth-oriented problem solver who can create a scaled environment for company growth. Data-driven professional who is comfortable with data analysis and working with large data sets. Ability to work as a team player and follow company policy, procedures and strategy. Experience with designing and implementing process improvements. Comfortable with CRM systems and databases.

• Preferred Qualifications: Strong knowledge of Microsoft Windows (Excel, Word and Powerpoint). Fluent with Salesforce.com and tools like Tableau. Experience with managing sales agreements and sales pipeline.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs
• Must be able to talk, listen and speak clearly on telephone