Communication Specialist - NetClaim

Position Summary:

As a member of our NetClaim Call Center Team, you will support our organizational goals by creating an exceptional customer experience. Each day you will engage with our customers by phone to capture their insurance related information and ensure they are supported in the manner needed most. With many of our team members fluent in languages beyond English, our Bilingual Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

Beyond working with our customers, you will work closely with an amazing group of people committed to your success and growth with our team!

We Offer You:

• Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Meaningful Work. Innovative products and solutions with real life impact for people and organizations
• Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success
• Life Flexibility. To care for you, your loved ones and your community
• Industry Leadership. A highly reputable, fast growing and consistently profitable organization
• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Engage each caller by phone with the utmost responsiveness, care and concern
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Follow a scripted set of questions and ensure each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules and people you interact with often change
• Model our core values.
• Retain schedule flexibility with 24/7 operation that may change from time to time

What You Will Need:

• High school diploma/GED or equivalent work experience; Bachelor’s degree preferred
• Passion for making a difference in the lives of others
• Inspired by creating an exceptional customer experience and strong results orientation
• A stickler for details!
• An accurate and minimum typing speed of 35wpm and easily navigate basic technology, like Outlook
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour.
• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Work Remotely

• Yes

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: Remote