Food Club Associate

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Part-time, Regular, 28 hours/week (including evenings and Saturdays)

Overtime Status: Non-Exempt

Reports To: Manager, Food Club

Direct Reports: None

Department: Food Access (Food Club, HEAL)

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $16 - $17 hourly

Summary

Food Club Associates are primarily responsible for ensuring efficient and effective day to day Food Club operations by leading volunteers, maintaining clean and organized food areas, and providing excellent customer service during member shopping hours.

• Provide outstanding member service during Food Club shopping hours.
• Work collaboratively with a cross functional team to ensure highest member service.
• Ensure the work area is clean and organized for daily volunteer and staff use.
• Work alongside and lead daily volunteer groups and individually scheduled shifts. 
• Assist volunteers at the Checkout Station and fill in as needed. 
• Work to ensure an efficient delivery process from food deliveries and other food donors.
• Ensure food is properly stored in a timely and food safe manner (training for this role includes ServSafe or other food handling certification).
• Rotate products and effectively maintain inventory, using the FIFO (‘first in first out’) inventory methodology, and proper food handling.
• Ensure produce, dairy, and frozen products are consistently stocked and meet daily standards.
• Identify opportunities and take steps to improve member and volunteer experiences.
• Participate in and lead daily, weekly, and monthly cleaning of work areas.
• Work independently to execute opening and closing procedures of the Food Club store.
• Assist the Food Club Manager with unscheduled and unanticipated tasks as they arise.

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

• High School Diploma required; or in place of a degree, equivalent years of experience
• ServSafe Certification preferred, or willingness to obtain in onboarding
• Basic conversational Spanish proficiency desired

• Passionate about promoting healthy food access.
• Ability to prioritize member experience and manage multiple tasks independently.
• Working knowledge of food safety, FIFO procedures and safe food handling.
• Strong work ethic, interpersonal skills, and attention to detail.
• Familiarity in Google Workspace, and ability to use an Inventory and point of sale (POS) system preferred.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Occasionally work in stationary position 
• Continuously move about work area 
• Frequently use hands/fingers to handle or feel
• Occasionally reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Continuously bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Occasionally operate computer and general office machines
• Frequently operate pallet jacks, cardboard baler
• Continuously ability to push, pull, and lift up to 50 pounds

• Access to consistent and reliable transportation.
• Evening hours Occasionally, on a pre-scheduled basis
• Weekend hours Occasionally, on a pre-scheduled basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.