Resale Specialist

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Full-time, 40 hours/week, Regular

Overtime Status: Non-exempt

Reports To: Assistant Manager, Resale

Direct Reports: none

Department: Resale Store

Primary Location: Resale Store 

Compensation & Benefits: $16-$18 hourly; eligible for full time benefits

Summary

The Resale Specialist supports daily operations at the Resale Store, and has the opportunity for additional leadership and continuous improvement project management, as well as responsibility for guest escalation and more detailed operational tasks.  The Specialist’s regular tasks include product pricing, merchandising, inventory management, and handling returns. They operate cash registers, maintain store cleanliness, and process donated items for resale. The Specialist assists volunteers, manages cash, recruits and communicates with volunteers, and identifies opportunities for store and volunteer experience improvements. Additionally, they cultivate relationships with donors, volunteers, and guests, and act as Assistant Manager when needed.

• Cultivate relationships with donors, volunteers, and guests.
• Execute daily sales floor operations, including product pricing, merchandising, displays, inventory rotation, and handling returns.
• Operate a point of sale (POS) system, handle cash, and ensure accuracy, including opening and reconciling registers, counting drawers and deposits, safe access and bank deposits. 
• Maintain a clean, neat, and organized sales floor, sales counter, and processing area.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Sort, process, and prepare donated items for resale display.
• Support Assistant Managers with process improvements and communications, including leading continuous improvement projects.
• Contribute to a healthy, productive, and supportive work and team environment.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Communicate store policies with guests.
• Serve as a guest escalation contact, and work to mitigate and resolve conflicts effectively.
• Function as Assistant Manager when Assistant Managers are not on duty.
• Achieve goals by performing daily, weekly, and monthly Store operation tasks.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Understand and comply with policies and procedures of the Resale Store and Community Action House.

• General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

• Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

• 2+ years of relevant experience required 
• No supervisory experience required
• High School Diploma required.  Some college preferred.; or in place of a degree, equivalent years of experience
• Valid driver’s license (or ability to obtain)
• Bilingual Spanish proficiency preferred

• Prior customer service experience, preferred.
• Proficient with general retail and office technology, including POS systems, printers, and copiers.
• Working knowledge of GSuite, including Google Docs, Sheets, Calendar, and Email.
• Ability to prioritize and manage multiple tasks independently. 
• Capable of anticipating and meeting the needs of donors, volunteers, and guests. 
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team. 
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs. 
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Frequently work in stationary position 
• Continuously move about work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Frequently bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Occasionally drive a vehicle for work
• Frequently operate computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor
• Continuously ability to push, pull, and lift up to 50 pounds

• Access to consistent and reliable transportation
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.