Community Engagement Specialist

About Chief:

Chief is on a mission to change the face of leadership. Launched in 2019, Chief provides senior executive women with a vetted community of peers, a trusted support system, and business critical insights to strengthen their leadership and magnify their influence. We have been named one of Fast Company's "Most Innovative Companies" — and you can read more about us in Inc. and Forbes.

Chief is a fast-growing, Series B stage start-up backed by CapitalG, General Catalyst, Inspired Capital, Primary Ventures and other top-tier investors who believe in our vision to drive more women to the top and keep them there. We have members across the United States with flagship locations in NYC, LA, Chicago and SF.

Diversity, equity, inclusion, and belonging are in our DNA, guiding everything we do and how we work. Knowing that our people are the most important driver of our success, we focus on building teams where the power of diverse voices, identities, perspectives, and experiences is celebrated.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.

About the Role:

As the Community Engagement Specialist, you're primarily charged with monitoring our community across all Chief digital properties to help us protect the integrity of our site and community interactions.

You'll be on the front lines of supporting our members by monitoring for potential flags, and you'll work hand in hand with the Member Experience leadership team to report and take action on high priority issues.

What you'll do:

• Regularly monitor Chief's digital properties (e.g., community groups, meetups, LinkedIn, etc) and report posts that require action or response
• Maintain strong grasp of Community Guidelines and Membership Agreement to recognize misaligned posts and behavior
• Project manage Chief app responses to ensure key stakeholders (Member Experience, Marketing, Community, and Product) respond in a timely manner
• Track and report on volume of posts requiring attention and insights on member needs as inputs to product/tech team for future productization
• Maintain comprehensive knowledge of Chief's services, products, and network

What you've done and enjoy doing:

• Customer service or support experience a plus
• Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
• Strong analytical and problem solving skills
• Excellent communication skills; ability to manage multiple stakeholders
• Ability to identify pain points or areas for improvement and advocate for a solution
• A 'no task is too small' attitude
• Passion for the Company's mission, positioning and brand — to empower women in business and spark change from the top

Why You'll Want to Work Here:

• Competitive salary and equity
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Wellness, Work from home and Learning Stipends

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