Operations

Remote (San Francisco , California, US)

☎ Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking. 

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

We're searching for a highly competent Executive Assistant who will support Community Phone by supporting 2 of our executives, our CEO, James Graham, and Head of Product, Ellie Lasater-Guttmann. This role involves working very closely with our leaders. Your success will be their success. If they're able to focus on core business problems and they suddenly have fewer things to worry about, you know you've done an incredible job that everyone will be grateful for.

If you thrive in ambiguity and enjoy a faster-pace, this would be an excellent opportunity for you. 

This is a hybrid position which will require working with the Founder and Head of Product in-person at least 2 times a week on average.

🚀 You will...

• Solve core company constraints by taking the administrative burden off of the CEO and Head of Product, thereby enabling them to focus more of their time on critical company objectives

• Provide relief to our leaders, and by extension the entire team, that important items are getting handled appropriately

• Be a driver for internal meetings that involve our leaders. This includes preparing the agenda, facilitating the discussions, documenting notes/action items, and closing out follow-ups

• Keep internal stakeholders accountable and aligned on cross-functional initiatives

• Own the logistics involved in corporate travel, CEO networking efforts, and follow-up items for our CEO and Head of Product

• Maintain relationships with owners of all key initiatives and programs to ensure we are eliminating bottlenecks and bureaucracy

• Work with the People Ops team to manage the production of All-Hands and other company wide events including company off-sites: agendas, organizing, facilitation

🏆 You are...

• Located in or near San Francisco

• Skilled in managing complex schedules, coordinating travel, and handling confidential information

• Thorough, dependable, and trustworthy

• A team player to the point where no job is beneath you (same goes for us)

• A strong communicator with excellent problem-solving abilities and an extremely keen eye for detail

• Able to keep yourself and your stakeholders organized, even when they themselves are disorganized

• Knowledgeable of the common dynamics present among VC-backed start-ups experiencing growth

• Confident in meetings with stakeholders and willing to pushback, ask questions, and disagree

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

Our range for this position is between $90,000 - $120,000. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.