Job details

Head of Finance (Remote)

☎ Community Phone

Remote First and Always

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

As Head of Finance, you'll be the financial architect of our scaling journey, leveraging your expertise to establish the financial infrastructure and cadence that supports our growth and scales with us. This role goes beyond traditional finance - you'll be a key strategic partner to the CEO and leadership team, providing the financial insights and operational rigor needed to fuel our ambitious plans. You will have the responsibility of supervising and managing all financial functions of the organization, which include accounting, financial planning and analysis, and tax.

The ideal candidate will offer strategic financial guidance to facilitate the company's expansion and secure its long-term prosperity.

🚀 You will...

Develop and implement robust financial systems, processes, and KPIs to provide real-time insights into financial performance, efficiency, and health.

Own the P&L, translating business strategy into comprehensive financial plans that support growth and scalability.

Serve as a strategic partner to the CEO and leadership team, providing thoughtful recommendations to strengthen the financial health of the company.

Drive strategy through financial insights, analysis, and collaboration with leadership, ensuring alignment across functions.

Lead the financial planning and analysis (FP&A) function, including forecasting, budgeting, and financial modeling to support strategic objectives.

Manage General & Administrative (G&A) functions, including HR, compliance, partnership with outside legal counsel, and back-office operations such as inventory logistics, to ensure efficient and compliant operations.

Oversee accounting functions, ensuring compliance with local and international standards, regulations, and tax laws across multiple jurisdictions, including telecommunications requirements.

Manage banking relationships, cash position, working capital, and external vendors to maintain financial stability and liquidity.

Monitor and manage cash flow, including burn rate, proactively addressing variances and ensuring financial sustainability.

Drive COGS reduction initiatives through strategic contract management, financial controls, and identification of cost-saving opportunitieschallenging existing assumptions.

Analyze and monitor unit economics, focusing on acquisition costs and sales efficiency to ensure continual operational improvements.

Establish a structured finance cadence, delivering key metrics such as retention, growth, and acquisition costs by segment.

Provide clear visibility into company valuation and investor perception, aligning internal performance metrics with strategic growth targets.

Communicate financial data, results, and insights effectively to the leadership team, ensuring clarity and actionable intelligence.

🏆 You are...

10+ years of progressive finance and accounting experience, with 5+ years in leadership roles within high-growth, early-stage startups, ideally in the tech sector.

Proven track record of scaling financial operations from early-stage to $100M+ revenue, including accounting, FP&A, and cash management.

Deep expertise in SaaS/subscription business models, unit economics, and cost management, with the ability to create efficiencies and improve gross margins.

Experience managing finances for startups experiencing rapid growth (e.g., tripling in 8-digit revenue year-over-year) and understanding the strategic implications of cash-flow positivity and growth-focused spending.

Hands-on experience in setting up financial systems and infrastructure, including month-end reporting, preparing financial statements, and maintaining compliance with regulatory and tax requirements across multiple jurisdictions.

Skilled in navigating complex regulatory environments; experience in regulated industries, such as telecommunications, is a plus.

Demonstrated ability to lead strategic financial initiatives, including fundraising, tax registration, and other strategic transactions.

Strong analytical and problem-solving skills, with the capability to translate complex financial data into clear, actionable insights for executive leadership.

Excellent communication and influencing skills, with the ability to present financial information in a concise and impactful manner.

CPA or MBA preferred

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.