Senior Chat Sales Representative

☎ Community Phoneremote first and alwaysAt Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.With remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.🌟 About the roleChat sales represents a significant opportunity to meet our customers where they are and help them make their buying decision. In this role, you will work closely with sales and marketing leaders in the company to convert traffic to leads, and leads to close.As we grow the chat sales team, we are looking for someone interested in managing a team, optimizing scripts and conversion funnels post-chat, and owning the entire chat function of the business.🚀 In this role, you will...💬 Rapidly and effectively respond to live chats, showcasing your exceptional communication skills.🎓 Educate customers about our wide range of products and services, ensuring a positive and enlightening interaction.🔍 Guide customers through their online purchase journey, assisting them in selecting the perfect products tailored to their needs.📈 Work with sales and marketing leadership to identify opportunities to increase the volume and conversion rate of live chat👥 Train future members of the chat team, and help them ramp and stay at quota🏆 As an ideal candidate, you are...🔝 A seasoned sales professional with a minimum of 3 years of experience in sales, particularly in chat communication.💬 A master of written communication, providing clear and compelling messages that captivate customers.📚 A fast learner who absorbs knowledge like a sponge, enabling you to become an invaluable resource for our customers.🏅 A naturally competitive individual who thrives in a team environment and constantly strives to secure the top spot.💙 Community Phone CultureCommunity Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.Beyond the job description, here are some traits members of our team share:We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional customer results.We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.visit about us for more info!Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!