Customer Success Consultant
Come shape the future of education with us.
At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.
Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.
Our school management ecosystem is now used in more than 3,000 schools across Australia and beyond. We’re joined by over 250 members of the Compass team, delivering smart school management solutions around the world.
About the Role & Team
As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will work with your schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.
What you’ll do:
- Manage overall workflow for implementation, training, and account management of assigned signature schools.
- Coordinate the implementation of new modules with customers.
- Complete onsite/remote training sessions & account management visits.
- Ensure the highest level of service for your portfolio of clients.
- Ensure all schools in your portfolio are active promoters of the platform.
- Build relationships with school leadership to ensure product rollout success.
- Provide clear notes and feedback and escalate customer concerns appropriately.
- Provide phone, email, and in-person support to customers when needed.
- Escalate concerns appropriately to ensure maximum customer satisfaction.
About You
We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.
Essential:
- A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter.
- The ability to thrive under pressure.
- Strong verbal and written communication skills.
- Strong attention to detail and ability to see tasks through to conclusion.
- Ability to build positive professional relationships with clients and educational staff.
Desirable:
- Comprehensive knowledge and confidence utilising the Compass platform.
- Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant.
What’s in it for you?
- We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
- A flexible working culture.
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- Parental Leave Program for both primary and secondary carers.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
It is a really exciting time to join Compass. We are growing and need people who want to grow with us.
We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Prior To Commencing Employment, You Require:
- A valid Employee Working With Children Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
- A successful National Police Check
- A valid Drivers Licence
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join us at Compass as a Customer Success Consultant and help shape the future of education! In our innovative company, we are dedicated to collaborating with schools to enhance educational experiences through technology. You’ll play an essential role in ensuring the satisfaction and retention of our priority clients by providing exceptional service and support. Your day-to-day activities will include managing workflows, coordinating new module implementations, and conducting training sessions, whether onsite or remote. You'll be the go-to person for your portfolio of schools, building strong relationships with school leaders and guaranteeing that they receive the highest level of service. Your work will not only impact the staff but also improve the educational outcomes of students across more than 3,000 schools in Australia and beyond. We value creativity and problem-solving skills, so you’ll tackle new challenges every day, making a difference one school at a time. If you're excited about working in a collaborative environment that celebrates diversity and encourages growth, Compass is the perfect place for you. Our flexible working culture, combined with extensive learning and development opportunities, ensures you can thrive in your role. We need motivated individuals ready to contribute to our mission, and we are committed to creating an inclusive environment for all. If you're ready to be part of this exciting journey, apply today and help us redefine education for the better!
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
