IT Specialist

As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass’ information technology systems. You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business. 

Please note: this is a full-time in-office position in Boston, MA (126 Newbury St).

At Compass You Will:

• Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications
• Address support tickets in accordance to department's SLA
• Maintain up-to-date documentation of internal knowledge base and end-user support guides
• Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks
• Assist with new employee onboarding (hardware setup, user accounts, IT training)
• Assist with data transfers (email and contacts) and issues with a potential for data loss
• Set up and run AV equipment for livestream broadcasts
• Support the office's VOIP telephone system
• Assist with IT projects and initiatives as assigned

What We're Looking For:

• 3+ Years of experience with IT end-user support in an enterprise role
• A solutions-driven attitude along with the ability to give clear technical instructions 
• Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems
• An excellent bedside manner both in-person and remotely.
• Ability to work in a team and independently with minimal supervision.
• Proactive attitude  - You love owning projects and initiatives and thrive with responsibility and deadlines.
• Ability to work in a fast-paced environment where the toolset is continuously evolving.
• Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment 
• Experience with Google Suite admin experience
• Zendesk (or similar ticket management system) experience 
• Experience with Okta, and other identity management systems
• Experience with Workplace by Facebook, Slack and other comms software experience
• Experience managing AV equipment for livestream broadcasts
• Network administration experience 
• Procurement software and/or 3rd party vendor relations
• Inventory management