Complex Claims Medical Analyst

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion in analyzing and direct handling of high exposure massive injury medical claims to determine benefits due, ensure ongoing adjudication of claims within service expectations and confirm adequate medical reserves. Ensures all aspects of an injured party's medical treatment is appropriate, cost effective, efficient and in accordance with applicable legal requirements.

• The successful candidate will work remotely and live within ERIE ‘s Footprint.

Duties and Responsibilities

Handles complex/massive auto injury claims (i.e. life threatening injury resulting in a potential for long term mental and/or physical impairment, high medical costs, and/or total disability). Handles the medical portion of complex/massive Workers' Compensation injury claims.

Coordinates massive injury lifetime medical reserve reviews with Actuarial.

Identifies inappropriate, experimental, overutilization or costly medical treatment.

Complies with individual state legislation when applicable, regarding length of treatment guidelines and appeals time frames. Assures the timely and accurate determination and notification of medical treatment authorization, modification, delay or denial.

Assigns, monitors and controls activities of vendors in a cost-effective manner.

Provides medical education and guidance to claims staff as needed.

Assists in the ongoing improvement of the Managed Care Program.

Completes special projects as required.

Prepares cost projections, establishes and maintains medical reserves, manages cases and prepares related reports and correspondence. Investigates and researches statutes for unusual incidents. Maintains all records and related materials.

Assists defense counsel with litigated matters and makes recommendations regarding litigation (Auto Injury Claims).

Duties and Responsibilities (cont'd if applicable)

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Values Diversity

Nimble Learning

Self-Development

Information Management Skills

Collaborates

Customer Focus

Job-Specific Knowledge

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Decision Quality

Ensures Accountability

Qualifications

The minimum education and experience requirements are as follows:

Bachelor's degree, preferably in Nursing with five years experience in evaluating patient needs and medical documentation, or related experience, or Associate's degree preferably in Nursing with seven years experience in evaluating patient needs and medical documentation, or related experience, required. Registered nurse (RN) designation and current licensure required. Case Management experience and Certified Case Manager (CCM) credentialing required. Three years of Workers' Compensation/Auto medical claims including Utilization Review or Case Management experience, preferred. Five years clinical nurse experience with a preference for previous Orthopedic, Emergency Room, or Critical Care experience preferred. Extensive knowledge of first party and/or third party personal, commercial lines and/or subrogation handling techniques preferred. Willingness to pursue and successfully earn the Associates in Claims (AIC) designation and Certified Nurse Life Care Planner (CNLCP), required. Valid driver's license and good driving record required.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (<20%)

Lifting/Moving 20-50 lbs; Occasional (<20%)

Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)

Driving; Occasional (<20%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Manual Keying/Data Entry/inputting information/computer use; Occasional (<20%)

Climbing/accessing heights; Rarely

Job Type: Full-time

Pay: $74,622.00 - $119,202.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote