Computer Operator I

UFIT is looking for a self-motivated and eager learner with excellent oral and written communication skills who is adaptable to a changing work environment and requirements to assess and provide technical solutions to meet the needs of business users.

This position will be responsible for monitoring and reporting on the status and operations of the data center infrastructure; scheduling/unscheduling critical batch processes for the university, assist as needed on Single Operations Center tasks and escalations and assist with UF Help Desk customer calls.

After completion of the probationary training period, this person may be scheduled and should be available to work on the weekends and holidays. The Single Operations Center schedule is highly variable and split between three shifts. The individual will be scheduled for the shift needed.

The candidate must have reliable transportation and must be able to pass a background check and provide references.

Some key responsibilities and characteristics of this position are:

• Monitor the status and operations of computing and networking systems and provided services for UFIT, which leads to reporting and escalating any incidents to on-call support teams or service owners
• Monitor the status and operation of Data Center facilities’ infrastructure and communication infrastructure buildings (CIBs) located throughout campus
• Actively monitor and address service requests around key processes/jobs that may require modification or notification per according to instructions
• Assist UF Help Desk customers after hours (as needed)
• Assist in the maintenance and upkeep of the Single Operations Center documentation repository

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$19.00 per hour

Associate degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• Experience working in an operations center, or equivalent Information Technology support center
• Familiarity with modern computing and networking terms and concepts (including general data networking and Microsoft (MS) Windows operating systems)
• Knowledge of System or Network Monitoring
• Familiarity with Incident Ticketing System

Preferred skills, expertise, and experience:

• Ability to process information logically
• Availability to work day, evening, or night shifts (as needed)
• Capacity to flex work style
• Ability to work in open workspace environment

To be successful in this position, the incumbent must:

• Take initiative and complete tasks efficiently
• Have excellent customer service skills

This position requires U.S. work authorization.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.