Customer Success Representative

The Customer Success Representative is responsible for managing ComputerCare’s current customers with the goal of providing excellent customer support, which result in high levels of customer retention, and new opportunities to up/cross sell appropriately based on our customer’s changing needs.  This position will also be focused on onboarding and acquiring new customer accounts. You will work closely with the Sales Team, Customer Service, and the Technical Team to ensure a seamless and successful customer experience across the board.

• Successfully onboard new customer accounts closed by the Sales team,  and continuously manage ComputerCare’s current customers. 
• Act as the main point of contact for the accounts you directly manage;  understand their needs, process roadblocks and how ComputerCare can support them further through weekly, bi weekly or monthly check ins. 
• Conduct business dealings with prospects in a way that represents ComputerCare’s company values.

• Generate revenue by selling, managing, and developing existing client relationships while understanding client needs; tailoring customer solutions through consultative selling. 
• Manage the upkeep of our customer portals such as new portal creation and accessory additions.
• Support the daily facilitation of repair customer’s pick up and deliveries of assets, responding and coordinating the execution of customer’s specific request.
• Perform administrative tasks as it relates to the customer management, such as sending key customer’s repair estimates costs.
• Maintain hyper focus on identifying opportunities in a customer’s environment and develop a business-orient point of view that compels them to trust ComputerCare to solve for it.
• Prioritize opportunities to provide the best customer experience and ensure 100% customer satisfaction with our service offerings.
• Use internal sales systems  and internal processes optimally for all lead management and sales forecasting in partnership with the Customer Success Lead.
• Foster and accelerate strong ecosystem partner relationships to expand market coverage, awareness and penetration within your accounts.
• Perform development activities such as inbound lead follow-up calls, sales campaigns and sending emails to schedule quality meetings for prospective incoming customers.
• Perform other duties as assigned by leadership.

• 2+ years of experience in a customer service role or customer facing role
• 1-2+ years of relevant experience in business development or similar customer-facing role, preferably within the technology industry
• 0-1 + years of experience with Netsuite and HubSpot or similar systems experience strongly preferred
• 0-1+ years of experience selling IT Consulting and Professional Services 
• Strong computer skills, preferably Google Suite and Microsoft Office
• Strong written and verbal communication skills
• Must have a strong phone and video conferencing presence.
• Excellent time management and organizational skills
• Ability to multitask and work in a fast-paced environment, and attention to detail

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.