Concierge

A Concierge is a customer service employee who works directly onsite at the residential location.They are the visible point person for the business enterprise and are thereto be available to guests/customers at all times.The hours for this position are 3pm-11pm.

The concierge will:

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.

• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the appropriate team members or contracted employees to ensure that all areas are maintained to the standards. Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident lounge amenities.

• Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. You will also provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.

• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.

• Collaborate with talented teammates to identify and solve any apartment issues that arise