Job details

Concierge

Overview:

ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment.

Top Tier Benefit Packages:

Medical, Dental, and Vision
401 (k) plan
Paid Time Off (PTO)
Extended Medical Benefit (EMB)

Responsibilities:

The OHH Concierge greets patients and family members in a professional, courteous, friendly manner as they arrive. Assists or directs patients/family members to appropriate area based on needs. Demonstrates knowledge of special needs and behaviors of specific age groups. Demonstrates the ability to obtain and interpret information in terms of the patient needs.

Greets patients, family members, physicians, etc. in a professional, courteous, and friendly manner
Assists or directs patients and family members to appropriate area based on needs and behaviors of specific age groups. Must have the ability to obtain and interpret information in terms of patient’s needs
Demonstrates the ability to handle difficult situations in a diplomatic manner. (Must be able to determine where the patients need to be, even when they are not on the hospital’s schedule by using information in the computer system or by placing appropriate phone calls until the situation can be resolved.)
Checks in new patients, record any pertinent information and explain the pager system to the patient and family
Locates assigned bed with Flexible inquiry, which also entails locating patients that are not in system by calling different areas until patient is located

Qualifications:

Education: High school diploma or equivalent required

Experience: Previous customer service experience; preferably in a medical setting.

Working Knowledge: Requires excellent communication skills along with good organizational skills

Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

Learn more about diversity at Oklahoma Heart Hospital.

Oklahoma Heart Hospital Glassdoor Company Review

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