Customer Service Representative I

As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization.

Responsibilities

• Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc.
• Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution.
• Respond to agency partners and policyholders through chats, emails, and telephone calls.
• Educate agents and policyholders to manage their accounts on our customer website.
• Investigate and resolve payment inquiries.
• Process and mail underwriting notices.
• Create policyholder and agency correspondence.
• Other duties as assigned.

• High school diploma or equivalent required, undergraduate college degree strongly preferred
• Ability to build rapport with agents, policyholders and team members
• Excellent communication, interpersonal, and problem-solving skills
• Must be dependable, reliable, and possess an energetic and positive attitude
• Proficiency in Microsoft Office suite of products, including Word and Excel

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.