Customer Experience Representative - job 2 of 2

Job Description: Seeking a dedicated, experienced Customer Service Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical... equipment and supplies. Durable Medical Equipment experience is a plus. Wound care supplies knowledge would be helpful. Job Responsibilities: • Engage with customers and guide customers to the DME products that best meet their needs • Establish new customers • Initial point of contact for pre-sales customer inquiries • Address customer questions • Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner • Coordinates all patient information, processes paperwork, • Complies with all applicable company policies and procedures to meet JCAHO and company standards • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts • Verifies Medicare, Medicaid, and private insurance coverage information • Provides service for all retail/walk-in equipment requests Job Requirements • Employment is contingent upon a drug screening test and background investigation Competencies • Strong customer service experience • Knowledge of medical terminology and medical insurances a plus • Experience with Durable Medical Equipment a plus • Being able to multitask in a fast-paced environment Job Type: Full-time Pay: $14.50 - $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Experience level: • 1 year Shift: • 8 hour shift Weekly day range: • Monday to Friday Work setting: • In-person • Office Application Question(s): • What is your desired rate of pay? Education: • High school or equivalent (Preferred) Experience: • Customer Service: 3 years (Preferred) Ability to Commute: • Denver, CO 80204 (Required) Ability to Relocate: • Denver, CO 80204: Relocate before starting work (Required) Work Location: In person