Head of Customer Success

Head of Customer SuccessAbout the CompanyFast-growing startup providing AI/ML softwareIndustryInternetTypePrivately HeldAbout the RoleThe Company is seeking a Head of Customer Success to join their team. The successful candidate will be at the forefront of managing customer relationships and leading a team to ensure the highest level of customer satisfaction. This role involves developing and implementing strategies to enhance the customer experience, particularly in the B2B space. Strong communication and interpersonal skills are essential for effectively engaging with both customers and the internal team.Applicants for the Head of Customer Success position should have a minimum of 5 years' experience in customer success, with at least 2 years in a team management role. Experience in the B2B sector is a requirement, and any background in the industrial space is a definite plus. The role does not involve direct sales but focuses on post-sales support, customer relationship management, and the overall success of the customer base. The ideal candidate will be proactive, innovative, and adept at problem-solving, with a deep commitment to the values of the company and the customers it serves.Travel PercentLess than 10%Functions• General Management• Operations• Strategy