Vice President, Customer Success

Vice President, Customer SuccessAbout the CompanyLeading provider of automated ad fraud detection toolsIndustryComputer SoftwareTypePrivately Held, Private Equity-backedFounded2012Employees201-500Funding$26-$50 millionCategories• Internet• Security• Advertising• Technology• Information Technology & Services• Cybersecurity• Hacking• Information Security• Privacy• Security Services• Services• Cyber Security• Software• Web Services & Apps• Senior Care• Elderly• Residential Care• Health CareSpecialties• Bot Fraud• Advertising Fraud• Enterprise Security• Online Security• Cybersecurity• Application Security• Bot Management• Bot Mitigation• Bot Prevention• and Bot DetectionBusiness Classifications• SAAS• B2B• EnterpriseAbout the RoleThe Company is seeking a VP, Customer Success to lead and build strong relationships with its customer success teams. The successful candidate will be responsible for driving customer outcomes, including retention, service delivery, and technical assistance. This role requires a visionary leader who is customer-obsessed, data-driven, and passionate about building and developing teams. The VP, Customer Success will work to influence expansion and training to clients, align the customer success team around revenue strategy, and build a performance-driven culture. They will also be involved in strategic growth initiatives, using data and analytics to measure KPIs across the customer experience, and ensuring that the company's strategies and programs are driving better outcomes. Applicants for the VP, Customer Success position at the company should have a minimum of 12 years of progressive customer success leadership experience, with a focus on Enterprise SaaS business. Experience in the security and fraud space is highly preferred. The role requires at least 5 years of experience in building, scaling, and managing high-growth customer success teams, as well as a proven track record of growing revenue through sales expansion. The ideal candidate will have strong executive leadership experience, excellent communication skills, and the ability to influence positive emotions that encourage team members to excel. A key aspect of the role is the ability to plan effectively for reliable churn and expansion projections using data and metrics, as well as experience in a multi-product platform environment with complex sales strategies and international growth.Hiring Manager TitleChief Revenue OfficerTravel PercentLess than 10%Functions• Sales/Revenue• Account Management/Optimization