Virtual Customer Support Agent

Join our team as an Inbound Chat Operator!Responsibilities• Customer Engagement: Handle a wide range of customer inquiries via online chat, providing accurate information about automotive and recreational vehicle sales, service, finance, and dealership operations.• Appointment Setting: Gather necessary information to schedule appointments efficiently.• Product Knowledge: Develop and maintain a thorough understanding of our ever-evolving products and services.• Lead Generation: Collect customer contact information to generate leads for our dealer clients.• Interaction Summarization: Summarize online interactions based on customer needs for client review.Qualifications• Preferred Experience: Background in retail customer service or the automotive industry.• Typing Skills: Ability to type at least 35 words per minute, with 40+ words per minute preferred.• Computer Proficiency: Basic internet and Windows-based computer skills required.• Multitasking: Strong ability to multitask, with gaming experience seen as a bonus.• Communication Skills: Positive and professional demeanor with excellent written and verbal communication skills.• Adaptability: Ability to adapt to change and thrive in a fast-paced work environment.Requirements• Customer Service Skills: Excellent customer service skills with the capability to excel in a fast-paced environment.• Attitude: Maintain a pleasant, patient, and friendly attitude towards customers.• Decision-Making: Strong decision-making and analytical abilities.• Language Skills: Fluent in spoken and written English.• Typing Speed: Fast typing skills are advantageous, with a minimum typing speed of 35 words per minute.• Background Check: Must be able to pass a background check.• Education: High School Diploma, GED, or equivalent certification.• Experience: Preferred 2+ years of experience in an office setting, customer interaction, call center, or office customer service setting.Employment Type: Full-Time