Senior Operations Account Manager (Bilingual)

Our Company: 
Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through e-commerce and retail partnerships. Congo Brands houses some of the world’s most noted brands including Alani Nu, Prime Hydration, and 3D Energy. Congo Brands is on pace to become one of the world’s most noted consumer product companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from ready-to-drink beverages, snacks, supplements and more.

The Role:
Congo Brands is looking for a Senior Operations Account Manager (Bilingual)! Become a driving force behind seamless supply chain operations and exceptional customer satisfaction. Your influence and experience have the power to redefine our current supply chain landscape! 

In this pivotal Senior Operations Account Manager (Bilingual) role, you'll leverage your 5+ years of experience leading and coaching a team, collaborating with internal teams to execute critical tasks, including item transitions, demand forecast adjustments, and strategic planning for seasonal features, case fill, store in stocks, new inventory and so forth. As needed, the Senior Operations Account Manager (Bilingual) will assist in communication with customers ensuring all questions/issues are addressed timely and accurately. Please note, this is not a Sales position.

This is an in-office, full-time position at Congo Brands HQ in Louisville, KY.

Key Responsibilities:

• Act as a key problem solver and the go-to person for day-to-day distribution issues related to last-minute orders and issues resulting from production timing.
• Manage the entire order process ensuring the plan is properly executed, including initial shipments, replenishment orders, modular/display commitments as well as overseeing order processing, order shipping, and delivery cycle.
• Serve as a reference point for internal cross-functional areas and external customers alike through feedback, documentation & information.
• Track sales reports, keeping detailed accounts & status reports, and perform data entry.
• Maintain retail execution data and customer information in assigned resources/tools.
• Accountable for production, supervision, guidance, and discipline of the department
• Analyze large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.
• Lead the review and resolution of customer issues.
• Develop processes that improve/increase the effectiveness of productivity and efficiency.
• Generate internal and external reporting.
• Coordinate meetings with top customers to discuss open topics.
• Apply financial acumen and analytical skills to build and execute a successful strategy.
• Coordinate with customer team members to improve and manage the analytical reporting along with providing support for sales. 

Key Skills and Experience Preferred:

• Bilingual: English and Spanish (THIS IS A MUST)
• Bachelor’s Degree in Business, Supply Chain, Communications, or a related field. 
• 5+ years of related experience and proven ability to coach and lead a team.
• Proven ability to present summary-level information to key stakeholders.
• Experience leveraging tools such as Power BI, Microsoft Excel, NetSuite, and TMS platforms.
• Detail-oriented with the ability to manage multiple priorities simultaneously.
• Excellent employee relations skills
• Eager to work in a fast-paced environment and partner with cross-functional teams.
• Strong analytical, communication, and presentation skills.
• Ability to learn new software quickly.
• Excellent time management and organizational skills
• Ability to accurately execute solutions and implement new processes.
• Proactive, self-starter, solutions-oriented, embraces change, entrepreneurial spirit.
• Willingness to be available after hours and weekends if necessary.

Benefits & Perks:

• Competitive Salary
• Health/Vision/Dental Benefits
• 15 days of PTO + 8 paid holidays
• 6 weeks paid parental leave
• 401(k) plan with employer match
• Monthly cell phone stipend
• AND SO MUCH MORE!

#PRIME

Congo Brands, LLC. Is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.