Constant Contact is looking for an Associate Process Improvement Analyst to drive positive results and customer satisfaction by implementing and recommending changes in business processes.
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Skills
Effective communication skills
Analytical skills
Organizational skills
Change management aptitude
Responsibilities
Implement key Customer Operations projects to improve processes, productivity, and quality standards
Review and evaluate customer interactions for process improvement opportunities
Create and deliver presentations to leaders in Customer Operations
Conduct root cause analysis to improve customer experience
Create detailed Salesforce Requirement documents for change requests
Perform UAT testing and communicate roll-out plans
Education
1+ years of experience in a call center environment
Benefits
Paid leave
Health and welfare benefits
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