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Associate Process Improvement Analyst
Constant Contact is looking for an Associate Process Improvement Analyst to drive positive results and customer satisfaction by implementing and recommending changes in business processes.
Skills
- Effective communication skills
- Analytical skills
- Organizational skills
- Change management aptitude
Responsibilities
- Implement key Customer Operations projects to improve processes, productivity, and quality standards
- Review and evaluate customer interactions for process improvement opportunities
- Create and deliver presentations to leaders in Customer Operations
- Conduct root cause analysis to improve customer experience
- Create detailed Salesforce Requirement documents for change requests
- Perform UAT testing and communicate roll-out plans
Education
- 1+ years of experience in a call center environment
Benefits
- Paid leave
- Health and welfare benefits
To read the complete job description, please click on the ‘Apply’ button
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $62,500/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 27, 2024
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