Job details
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Customer Success Manager
Constant Contact is looking for a highly motivated Customer Success Manager to drive customer retention and revenue growth. You'll have the chance to empower business owners with essential tools for online growth.
Skills
- Customer relationship management
- SaaS experience
- Communication skills
- Problem-solving
- Salesforce proficiency
- Industry knowledge
Responsibilities
- Build and maintain strong relationships with customers
- Develop strategies to drive customer retention
- Identify opportunities for upselling and cross-selling
- Collaborate with customers to create account plans
- Educate customers on product features and best practices
- Serve as an escalation point for customer issues
- Gather customer feedback and market insights
- Monitor key customer success metrics
- Collaborate with the Customer Success team on program design
- Stay updated with industry trends
Education
- Bachelor's degree in business or related field
Benefits
- Health and welfare benefits
- Paid time off
- Career development opportunities
- Diversity and inclusion programs
To read the complete job description, please click on the ‘Apply’ button
Constant Contact Glassdoor Company Review
Frank Vella
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CEO of Constant Contact
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We deliver tools to help small businesses grow. We deliver for the people who make them go.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$66,000/yr - $72,500/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 12, 2024
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