Constituent Services Specialist

Constituent Services Specialist

Department: County Board

Full-time, Salary

Salary Range: $45,385.60 - $51,833.60/yr

Job Summary

This position reports to the County Board Chairperson interfaces with constituents, elected officials, and organizational leaders in a positive and professional manner. Must have excellent verbal and written communications skills. Individual must display sound judgment in an energized environment. Ability to be highly responsive and empathic to members of the public. Assists with the administrative coordination of complex projects involving multiple departments and high-level officials.

Constituent Services Specialists serve as backup or are assigned support for the below job responsibilities

· Serve as a resource for the department’s Legislative Assistants, offering peer to peer leadership that supports the daily functions of the department and 18 district offices.

· Schedule front desk coverage, which plays a key role in how the Board welcomes the public and provides a first point of contact for constituent referrals and general inquires.

· Coordinate Board Intern Program - Recruit, train, and lead a team of qualified and engaged post-secondary student interns. Manage and publish work schedules. Assign and monitor clear and critical tasks.

· Write and Process Board Day Citations - Work with all 18 district offices to write and process Board Day citations for constituent achievements, retirements, memorials, and other milestones.

· Coordinate Board Day Recognitions - Organize monthly Board Day activities for recognitions in line with the County’s vision for equity. This responsibility includes scheduling speakers and coordinating recognitions for public officials, community leaders, and members of the public.

· Support Marketing Communications - Assist with identifying communication activities; develop county web and social media content and distribute district e-newsletters and email notifications of county events.

· Administrative Support - Support the day-to-day administrative duties of the Office of the County Board Chairperson, including responding to inquiries, creating staff meeting agendas, and assisting with special projects as needed.

· Monitor Emails and Answer Calls - Monitor incoming emails to the County Board Chair’s office relative to job duties. Provide backup support for answering the district phone line and provide responsive service for any communication to Chair’s office as needed.

· Purchasing Office Supplies - Assist with purchasing.

· Ability to push, pull, carry and lift up to 10 lbs.

· Other duties as assigned.

Required Education, License/Certification and Experience

· High School Diploma AND five (5) years or more of work experience in an administrative, clerical or customer service role OR a Bachelor’s degree or higher required

· Advanced knowledge of all related computer and software applications such as Microsoft Word, Excel, Outlook, PowerPoint, and Teams required

Knowledge, Skills and Abilities

· Must have a passion for public service and have the flexibility to be responsive as the job requires

· Must be well-versed in Microsoft Office Suite and familiar with CRM capabilities; great internet navigation skills along with developing and editing web content

· Must be detail-oriented, well-organized, and have strong time management skills

· Must possess strong verbal and written communication skills

· Proficiency in speaking, writing, and reading Spanish preferred

Note: This unclassified position is open to all qualified applicants authorized to work in the United States. The incumbent must establish residency in Wisconsin within six (6) months of appointment and maintain such residency throughout their incumbency.

Job Type: Full-time

Pay: $45,385.60 - $51,833.60 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• Clerical: 5 years (Required)

Work Location: In person