Job details

Consultant, Client Services

Job Description:

Phreesia is looking for a Consultant, Client Services to join our team! You will be responsible for designing and implementing a solution, growing revenue through upsell opportunities, maintaining high conversion rates, and increasing overall client satisfaction. Furthermore, you will partner alongside Phreesia’s experienced Client Solutions team to fully engage the client at all levels, including executive, and work cross-functionally with departments like Product and Sales to execute specific initiatives designed to maximize business value for our clients. Our mission is to create a better, more engaging healthcare experience by helping healthcare providers better understand their patients. You will contribute to our mission by optimizing a solution that best fits the needs of our clients. Clients include primary care, single-specialty and multi-specialty practices, health systems, and hospitals. The position interacts with clients virtually and/or on-site. Highly organized individuals with excellent communication skills and a strong desire to learn who thrive in a fast-paced environment will excel in this role.

What You'll Do:

Master technical product functionality to provide expert consulting services in the areas of workflow analysis, training, build, testing, go-live support, and post go-live optimization
Lead Phreesia implementation projects and maintain complete understanding of contract deliverables and appropriate project scope, while serving as the primary point of contact for the client
Demonstrate necessary technical skills and the ability to understand and communicate details of client’s configuration, admin pages set up, integration, client workflow and other details of integrated product capabilities
Communicate effectively with current and prospective clients to understand the value Phreesia can bring to their organization, while conveying the ideal patient and staff experiences
Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, then implement them
Pre and post go live, closely collaborate with Phreesia teams, including Sales, Product Management, Interfaces, Client Success and Deployment, to ensure we are meeting client commitments and providing the appropriate solution
Manage escalations, raising to senior leadership when appropriate
Proactively identify project risks and develop mitigation strategies
Deviate from the project plan as necessary and offer creative approaches while gaining consensus from Executive Management to move projects forward Support and drive change management process and actively help to gain buy-in from peers on new initiatives
Maintain strong understanding of how the application is used and configured, including the ability to provide a product demonstration

What You'll Bring:

3+ years of experience in implementation, project management, consulting or relevant roles, ideally in SaaS or healthcare technology industry

Successful project manager with the ability to lead multiple large, complex projects at once

Ability to work with multiple customers at once to understand their needs and develop custom solutions

Confident, high energy, self-motivated and a true team player

Ability to prioritize multiple demands in a fast-paced and dynamic environment

Skilled at anticipating and solving problems

Superior leadership, influence, interpersonal communication, presentation, meeting facilitation, and telephone skills

Comfortable with leading projects involving both ambulatory and acute facilities

Base pay for US is $92,400 - $100,000, depending on qualifications. In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.
Top of market rewards: Competitive compensation + equity grants for all employees
Take time when you need time: Flexible PTO + company holidays
Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one
Care about your families: Generous top-up for parental leave benefits
Support personal development: Continuing education and professional certification reimbursement
Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.
Giveback to community: Local in-person volunteer events, and give back programs to our communities.
Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!
Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

By Phreesia

We have made it our mission to know patient intake and to help healthcare providers better understand their patients. We use medical histories, insurance benefits, socio-economic indicators—whatever it takes—to gather important data and engage pat...

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INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Wilmington, DE

DATE POSTED

July 23, 2023