Consultant, Field Service Project Management

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, we proactively support and encourage individuals to explore all internal career opportunities.

Inside First is committed to considering YOU first to fill open roles, in addition to exploring externally.

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Specialist, Field Service Project Management

Reports to: Lumen Franchise Leader

The Ciena Services Specialist, Field Services Project Management will lead, supervise, and ensure the successful delivery and management of single or multiple Services projects within scope, quality, time, and cost constraints that may be clearly defined or may require dynamic change management to deliver business value.

Ideal Profile:

• Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions.
• Experience in deployment of Optical networks & NMS related projects i.e. large complex projects/clients.
• Proactive and works with a sense of urgency
• Regional Telco experience
• Judgment - Makes Complex decisions/Judgment taking into account multiple alternatives.
• Decisiveness - Delivers decisions in the face of competing alternatives
• Outstanding planning, scheduling, and coordination skills
• Breadth of technology, Services and intuition for business.
• Strong business judgment and ability to think through complex business issues.
• Works collaboratively in matrix environment, with many collaborators
• Results oriented, Collaborator and Accountable
• Outstanding verbal and written communications.
• Must have proficiency with Project Management tools

Competencies:

• Customer First
• Strategic Thinker
• Building Relationships
• Business and Financial Competence
• Influencing Others

Education and Experience:

• Bachelor’s degree in related field and/or 6 to 8 years related project management work experience strongly preferred
• PMP Certified Required
• Experience having worked in matrix organization that includes demonstrating strong influencing and collaborative skills across multiple teams

Success will evidence itself in the following ways:

• Ability to drive large volume of complex projects meeting scope requirements and meeting or bettering on-time commitments and financial objectives
• Delivers superior customer experience built on responsiveness and quality
• Demonstrates value of Ciena services through superior performance
• Galvanizes project delivery team in unified action and attitude
• Possesses positivity and strong work ethic to ‘”never give up” demeanor
• “Customer First” mentality
• Attention to detail critical from the collective project team
• Recognizes failures and responds constructively

About Ciena, Our People Promise & Employee benefits

Ciena is a networking systems, services and software company that besides being a Global leader in Optical Networking technology, is an evolved market player in IP/Packet technology and Software Automation domain (BluePlanet).

Being globally recognised as an excellent Place To Work company, Ciena continues to build upon its legacy of providing an open, flexible and cohesive work environment.

Our people promise

Our success is Rooted in People, as together, we Make a Difference, Are Empowered and Feel Included to create a culture of belonging, vibrancy and happiness.

Ciena is rooted in people, from the individuals who work here, to customers, partners, suppliers and the communities we live and work in - everyone!

We get that our everyday interactions shape who and what we are. So, whilst we build technology, we also build relationships!

Benefits

At Ciena, we value the commitment, skill, and dedication of all our employees. We know how much work goes into making the company a success. We strive to provide our employees with competitive benefits. Ciena is concerned with the overall health and well-being of employees and will continue to offer benefits that meet your needs.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.