Consumer Payment Analyst

• Monitor and maintain compliance of internal control policies and procedures across the organization as per Group requirements.
• Improve the level of internal control through procedures implementation and training, identification of risks and communication with Maisons and Regional Support Function
• Identification of high risk areas through strong investigation skills and data extraction.
• Process reconciliation, chargebacks and write-offs.
• Provide timely communication and escalation of information to the Maisons and Senior Management.
• Provide chargeback resolution to ensure all outstanding issues are resolved and reported to Maisions monthly.
• Support credit card inquiry and chargeback resolution process as well as investigate and resolve variances with credit cards, wire transfers, etc to enable the reconciliation of the general ledger accounts.
• Assist with projects and initiatives to transform the business both locally and globally.
• Partner with Legal Department to ensure compliance related to consumer payments.
• Be an integral part of the team to implement and support new technology/systems and their related operational procedures.

• Bachelor’s Degree in business related field (Preferred)

• Prior hands-on experience with credit card processing and reconciliations
• Strong communication, negotiation and interpersonal skills
• Multi-level consumer payments experience
• Strong Microsoft Office skills including Excel and Powerpoint for reporting
• Strong quantitative analytical skills
• Excellent customer service skills
• Proactive in anticipating and planning projects
• Create and deliver engaging presentations

• Excellent presentation and attention to detail skills
• Strong team player approach
• Excellent communication and organizational skills
• Displays awareness for the need of confidentiality in sensitive matters
• Capacity to prioritize multiple simultaneous projects with deadlines

• Potential travel within North America