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Business Analyst

Business Analyst

Employment Type: Full-Time, Experienced

Department: Information Technology


CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.  


CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

 

Skills and attributes for success:

- Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.

- Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements

- Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports

- Create high-level briefings and communications materials for customers, management, and executive stakeholders

- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation

- Evaluate program materials and develop innovative approaches for improvement

- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

- Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content

- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements

- Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation

- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues

- Support a continuous improvement process by providing recommendations on improving products, services, and processes.

- Manage client interaction and expectations regarding team efforts

- Identify and coordinate cross-team dependencies and collaboration

- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships


Qualifications:

- Must be a U.S. Citizen

- Bachelor's Degree (Computer Science, or engineering)

- Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance

- 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes

- Experience working with phase-based and Agile delivery methods

- Experience with Jira or other Agile tools

- Ability to clearly communicate technical concepts to both technical and non-technical users.

- Must be able to work well both in a team environment and independently.

- Must possess exceptional attention to detail

- Excellent interpersonal and communication skills

- Familiarity with government projects and policy/procedures teams

- Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis

- Experience in managing client requirements and small teams

- Excellent analytical skills and business presentation skills


Ideally, you will also have:

- Experience supporting DHS HQ or other US Federal Agencies   

- Experience tracking and reporting project or program delivery progress and  budget execution

- Experience developing project briefs and reports for non-technical audiences 

- Knowledge of the federal acquisition lifecycle

- Familiarity with Business Intelligence and Data Analytics

- Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)


Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays


Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com



$102,890.67 - $139,637.34 a year

Average salary estimate

$121263.5 / YEARLY (est.)
min
max
$102890K
$139637K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Analyst, Contact Government Services, LLC

If you're a skilled Business Analyst looking to make a real impact, CGS has an exciting opportunity for you! As part of our dynamic team, you’ll collaborate closely with a large federal agency, diving into various business operations and content strategies. Your role will be pivotal as you work alongside internal business owners and external partners to explore new business opportunities while meticulously outlining functional requirements. We are all about innovation here at CGS, utilizing cutting-edge technology to address some of the government's most challenging problems. We believe in fostering an environment where creativity thrives, and professional development is encouraged through various learning opportunities. You’ll have the chance to support briefings and training materials, document essential processes, and generate reports for executive stakeholders. Your analytical skills will be paramount as you develop innovative approaches to improve service delivery and document technical specifications. With your deep knowledge of Microsoft and Atlassian products, you'll convert complex technical concepts into engaging content for diverse audiences. At CGS, your voice matters, and you’ll have the autonomy to seek improvements while managing client expectations effectively. We’re on the lookout for someone with a Bachelor's degree in Computer Science or Engineering and over 7 years of business analysis experience. If you’re a team player who loves tackling challenges with detail-oriented insights, CGS will be the perfect place for you to shine and contribute to government innovations.

Frequently Asked Questions (FAQs) for Business Analyst Role at Contact Government Services, LLC
What are the responsibilities of a Business Analyst at CGS?

As a Business Analyst at CGS, your key responsibilities will include developing comprehensive documentation such as process maps and system requirements, creating briefings for management and stakeholders, and identifying opportunities for service delivery improvement. You'll also engage in detail-oriented analysis to support the technical specifications and collaboration with diverse teams.

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What qualifications do I need to apply for the Business Analyst position at CGS?

To be considered for the Business Analyst role at CGS, you need a U.S. Bachelor's Degree in Computer Science or Engineering and over 7 years of relevant experience. Additionally, experience with Agile methodologies, the ability to communicate complex technical concepts clearly, and familiarity with Microsoft and Atlassian products are essential.

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How does CGS support professional growth for Business Analysts?

CGS values the development of its employees and offers various learning opportunities to help Business Analysts grow professionally. We provide access to training sessions, encourage attendance at workshops, and foster a collaborative work environment that supports innovation and continuous improvement.

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What environment does CGS cultivate for Business Analysts?

At CGS, we cultivate a supportive and engaging environment where Business Analysts can thrive. We emphasize collaboration and creative problem-solving, allowing our employees to take on meaningful projects that align with government innovation. Teamwork and mutual respect are core values here.

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What tools should I be familiar with for the Business Analyst role at CGS?

For the Business Analyst position at CGS, familiarity with Microsoft products (such as Teams, SharePoint, and Visio) and Atlassian tools (like Jira and Confluence) is crucial. These tools are vital for developing documentation, managing projects, and collaborating effectively with the team.

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Common Interview Questions for Business Analyst
Can you describe your experience with Agile methodologies as a Business Analyst at CGS?

In answering this question, highlight your experience with Agile frameworks and how you’ve effectively applied them in previous roles. Mention specific projects where Agile practices enhanced team collaboration and project delivery, demonstrating your understanding of iterative processes.

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How do you gather requirements from stakeholders?

To effectively gather requirements, I typically conduct interviews and workshops with stakeholders to understand their needs fully. It’s important to ask open-ended questions that encourage detailed responses, ensuring that I capture both functional and non-functional requirements adequately.

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What is your approach to creating documentation for technical specifications?

When creating documentation for technical specifications, I follow a structured approach that includes outlining requirements, collaborating with subject matter experts for accuracy, and ensuring clarity. Always aim for a polished final product that is comprehensible to both technical and non-technical audiences.

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How do you handle conflicting priorities from different stakeholders?

Addressing conflicting priorities requires strong communication and negotiation skills. I prioritize based on project goals while facilitating discussions between stakeholders to ensure alignment on objectives. This collaborative approach helps in finding a common ground that satisfies all parties involved.

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Can you provide an example of a successful project you managed?

When answering this, choose a project that showcases your skills as a Business Analyst. Discuss the challenges faced, the analytical methods you applied to navigate them, and the outcomes. Use metrics to illustrate your contributions and how you exceeded expectations.

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What techniques do you use for risk management in projects?

In my role, I utilize a combination of qualitative and quantitative risk analysis to identify, assess, and prioritize risks. I maintain a risk register and involve relevant stakeholders in the mitigation process to ensure that we proactively address potential issues before they escalate.

Join Rise to see the full answer
How do you ensure effective communication in a team environment?

To ensure effective communication, I advocate for regular check-ins, utilize collaborative tools such as Slack or Teams, and create clear channels for feedback. Fostering an open environment where team members feel comfortable sharing their thoughts is crucial for success.

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What tools do you use for documentation and project management?

I’m proficient in using tools like Jira for tracking project tasks and Confluence for documentation. These tools not only help me maintain organization but also facilitate collaboration across teams, ensuring that everyone is on the same page and information is easily accessible.

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How do you approach stakeholder management?

My approach to stakeholder management involves regular communication and building strong relationships. I prioritize understanding their needs and expectations early in the project lifecycle to ensure alignment and address any concerns promptly, fostering a collaborative atmosphere.

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How do you stay updated with the latest trends in business analysis?

I stay updated on trends in business analysis through continual learning—attending webinars, participating in professional organizations, and consuming relevant literature. I believe in leveraging best practices and insights from the industry to enhance my contributions to projects.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 18, 2024

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