Content Policy Specialist

THE CHALLENGE

Eventbrite is an industry-leading self-service event management platform, and we care deeply about providing a positive and safe experience on our site. Preventing abuse of our Community Guidelines and our Terms of Service, as well as providing a positive resolution to sensitive situations, are essential in providing a trusted experience to our community of event organizers and ticket buyers. As the risks we face as a marketplace evolve, it’s crucial we have policies our teams can enforce to address issues. Our challenge includes ensuring that these policies are well-researched, clearly defined, and can be enforced consistently at scale.

THE TEAM

The Integrity Policy team is a small group with diverse backgrounds. We are part of the large Customer Organization, which serves a critical role in allowing our users to experience Eventbrite in a way that fosters trust, safety, diversity, and inclusiveness, while also internally managing certain legal and compliance risks. Our team considers Eventbrite’s values and our user community in creating the guidelines for how to responsibly use our services. We partner closely with Integrity Operations and other internal teams to develop, implement, and refine our policies.

THE ROLE

This new role will help contribute to Eventbrite’s content policy strategy. This person should have a solid understanding of the broad aspects of policy development and enforcement, and can apply that knowledge to create policies related to governing Eventbrite’s platform usage on a global scale. You will be responsible for understanding Eventbrite’s business priorities in order to develop policies that best serve the company and the people who use our services. This role requires a mix of policy and operational acumen coupled with polished communication and drafting skills, and a strong desire to learn. You will collaborate cross-functionally and utilize critical thinking and deep analytical skills to develop platform policies that enforce our values as a marketplace, mitigate various business risks, and help foster trust in Eventbrite.

YOU WILL

• Help support the research, development, and operational implementation of content policies to address emerging and/or evolving needs within our programs (e.g., hate, offensive or derogatory language, and other objectionable material)
• Analyze existing policies to ensure consistency with Eventbrite’s values and business strategy
• Project manage policy initiatives, including proactive and ongoing communication with internal stakeholders and partners such as Product, Comms, Marketing, Legal and others
• Serve as subject matter expert and escalation point for investigations and communications for policy issues
• Incorporate insights and trends from enforcement operations to improve policies
• Identify opportunities to change the product or our internal policies or process to improve user trust, or provide a better user experience
• Proactively identify and evaluate content policy risks to our global platform and drive solutions to help mitigate them
• Keep informed of evolving trends in platform abuse, abuse tactics, regulatory requirements, and industry best practices
• Support the communication of our policy program to internal stakeholders

THE SKILLSET

• 3+ years experience in trust & safety, content moderation, payment risk operations, or compliance operations, including development and enforcement of policies and/or processes
• Exceptional organizational skills and strong attention to detail
• Experience managing projects with cross-functional partners
• Strong interpersonal, verbal, and written communication skills
• Thinks critically and objectively about complex policy issues
• Thrives in ambiguity and can adapt to shifting internal requirements or changes in risk profile, and external industry and regulatory changes
• Proactive and solution-oriented
• Takes ownership and drives projects end-to end
• A passion for keeping up with new trends in the Trust & Safety space

BONUS POINTS

• Working knowledge of Salesforce, Jira, Slack, Google Apps, SQL
• Experience working with distributed teams
• Active Eventbrite user with a passion for live events

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

We offer ongoing training and career development that meets people where they are in their careers.

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.