Content Project Manager

ROLE OVERVIEW

An exciting opportunity for a Project Manager to join our SEO and Content team, to further develop and expand our project management function in the US. The ideal candidate will be an incredible project manager with exemplary organizational skills and a track record of working with multiple stakeholders to deliver complex projects to deadline. You will have a passion for digital marketing, content marketing, and have agency experience. You will be tenacious with a keen eye for detail and be enthusiastic about leading continuous improvement initiatives.

The purpose of this role is to bring increased rigor and standardization of processes to the agency business, improving efficiency for both client delivery and internal operations. To implement best practices for content deliverables planning, timelines and stakeholder management.

RESPONSIBILITIES

• End-to-end process management - deliverables, timelines, checking delivery vs. scope, holding internal stakeholders (account managers, copy editors, content strategists) accountable.

• Track tasks and deliverables and updates due dates on a regular basis. Red flags overdue items.

• Develop and manage timelines for internal and client approval to ensure all steps are accounted for

• Client communication - establish recurring communication cadence with clients

• Onboarding - sets up an onboarding planner to integrate new clients into the agency. Ensures the plan is updated on a regular basis.

• Introduce consistency and best practice in terms of ways of working across teams regarding processes and workflow management

• Encouraging seamless working relationships between internal stakeholders, expectation management through constant communication is essential

• Within the role, regularly demonstrate the company values of passion, imagination and integrity

• Supports Account Management team with execution when required

PERSON SPECIFICATION

• 3+ years of previous experience in project management

• Degree level education or relevant PM equivalent qualification/experience

• Use of project management tools (Forecast, Airtable) for task and time resource management

• Basic Excel or Google Sheets knowledge

• Highly skilled at managing multiple competing priorities and deadlines

• Comfortable speaking with clients

• Ability to work cross-functionally with internal stakeholders

• Ability to work in a fast-paced environment

• An understanding of the digital marketing ecosystem, to help manage multi-discipline projects spanning the services we provide

KEY STAKEHOLDERS

• Line Manager: Associate Director, Content

• Key Stakeholders: SEO Account Management team, Copy editors, VP

COMPANY BENEFITS

Every employee is eligible for the benefits listed on our careers site which include:

• Competitive salary and annual performance bonus
• 20 days vacation a year + 10 public holidays
• 401k plan
• Equity in Croud US following six months of employment
• Full Paid Medical Insurance (including dental and vision)
• Home office chair and monitor
• Free Citi Bike membership
• Sales commission (if involved in a pitch)
• Recruitment referrals bonus
• Classpass membership contributions
• Fruit, breakfast cereals, snacks, soft drinks and tea & coffee all provided
• Quarterly team offsites / Regular socials
• Agile working policy

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.