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Content Publisher - Contract

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Responsibilities:

  • Manage and publish content on our website using Drupal content management system (CMS).
  • Collaborate with cross-functional teams (marketing, design, development) to gather and update website content, ensuring its accuracy and adherence to brand guidelines.
  • Format and optimize content for the web, including text, images, videos, and other media assets.
  • Perform quality assurance checks to ensure that content is displayed correctly across different browsers and devices.
  • Troubleshoot and resolve content-related issues, such as broken links, missing images, or formatting errors.
  • Monitor and maintain website navigation and overall structure, ensuring a seamless user experience.
  • Assist in maintaining website metadata, such as page titles, meta descriptions, and keywords, to improve search engine optimization (SEO).
  • Contribute to the development and documentation of content publishing processes and guidelines.
  • Provide training and support to content contributors on using the CMS and following content publishing procedures.

Requirements:

  • Bachelor's degree in Marketing, Communications, Information Technology, or a related field.
  • Proven experience in web content management or a similar role.
  • Strong knowledge of content management systems (e.g., WordPress, Drupal, Joomla) and web publishing workflows.
  • Proficiency in HTML, CSS, and basic web design principles.
  • Familiarity with SEO best practices and web analytics tools (e.g., Google Analytics).
  • Excellent attention to detail and ability to maintain consistency and accuracy in published content.
  • Strong problem-solving skills and ability to troubleshoot content-related issues.
  • Ability to work collaboratively in a cross-functional team environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.

Preferred Qualifications:

  • 1-2 years of experience with responsive web design and mobile optimization.
  • Basic graphic editing skills using Figma.
  • Understanding of web development languages and frameworks (e.g., JavaScript, Bootstrap).
  • Familiarity with version control systems (e.g., Git).

#LI-CM1 #Remote

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.


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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

Enable enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with passionate experts to deliver joyful CX and better business outcomes.

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DATE POSTED
June 9, 2023

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