Content Specialist

Duration: 11 Months Contract

Job Description:

· Partner with stakeholders to translate complex ideas, concepts, and developments into customer-friendly content that deflects customer support inquiries, builds trust in the Coinbase brand, and inspires further engagement.

· Continuously improve on our content across support products in service of Customer Experience goals.

· Implements library wide changes to content based on standards and style-guides.

· Audits content libraries for language defects and opportunities

· Executes low-effort content updates and backlog maintenance.

· Optimize your content on a regular basis working backwards from data.

· Regularly review performance metrics to better understand what works and what doesn’t.

· Supports taxonomy & content mapping projects

Responsibilities:

· Audits content libraries for language defects and opportunities

· Executes low-effort content updates and backlog maintenance

· Optimize your content on a regular basis working backwards from data.

· Regularly review performance metrics to better understand what works and what doesn’t.

· Supports taxonomy & content mapping projects

Experience:

· A minimum of 2 years’ experience writing on the internet.

· A passion for editing. Grammar checks and second opinions should always be welcome.

· Ability to deftly handle feedback and edits from partners across the company: peers, subject matter expertise, and the Legal team.

Skills:

· EDITING/PROOFREADING/WRITING

· PROJECT PLAN EXECUTION

· COPYWRITING

· PROJECT MANAGEMENT

· COPY EDITING

Education:

BS or equivalent work experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Work Location: Remote