Job details

Customer Success Manager - LATAM

Contentful is seeking a Customer Success Manager for LATAM with strong Spanish proficiency and a background in customer-facing roles. The role involves managing enterprise accounts, driving retention and growth, and positively impacting customer health scores.

Skills

Proficiency in Spanish
Strong communication and collaboration skills
Technical proficiency and interest in technology
Ability to understand Contentful APIs

Responsibilities

Build and maintain relationships with a portfolio of enterprise accounts
Monitor and guide new customers to ensure value expectations are met
Lead customer Business Reviews and negotiate renewals with strategic clients
Translate customer insights into actionable feedback for product improvement

Education

College/University Degree (highly preferred)

Benefits

Stock Options for full-time employees
Comprehensive health/dental/vision care coverage
16 weeks of paid parental leave
Personal education budget
Physical fitness budget
Monthly phone/internet stipend

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By Contentful

We believe that content is more than just words on a webpage; it molds digital interactions and fuels business success. Contentful helps organizations unlock the business value of their content and compose it into new digital experiences with a pl...

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