In today’s digital-first world, content is the customer experience. As individuals or businesses, people interact through content, differentiate using content, and achieve their goals with content. Content is what powers every single experience throughout our day.
The Customer Experience team is building a team focused on empowering its customers and we see the role of the Technical Account Manager as a great way to enhance a customer's Contentful journey by providing a personalized technical advocacy experience from an experienced solution advisor. This is particularly beneficial for customers who require a more proactive approach and greater oversight in realizing their content platform journey. Someone who gets to know them knows their business and acts as their advocate.
Contentful is a customer-centric platform company that’s passionate and opinionated about content management and delivery within digital teams and leveraging the value of content throughout the digital organization. To help us nurture our Customer Experience and Support practice and bring even more creative, strategic, and organizational talent into the team, we’re seeking an experienced Technical Account Manager.
In this position, you will report directly to the Senior Director of Support & Technical Account Management and will be responsible for owning the relationship with one or more of our most strategic accounts and bring an energetic approach with a laser-focused mix of technical expertise, project management, customer relationship management and problem-solving skills.
This role will need to be conducted in a state in which we are currently registered to do business.
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $150,000 - $160,500
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]
Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.
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We believe that content is more than just words on a webpage; it molds digital interactions and fuels business success. Contentful helps organizations unlock the business value of their content and compose it into new digital experiences with a pl...
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