Senior Program Manager

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

The team

The Engineering Product Design (EPD) team has over 600 people worldwide who work on maintaining and developing Contentsquare products.

These products are managed across 8 different vertical Product Lines, each led by a trio of Product, Engineering and Design directors, and broken down into multiple teams called Units. A typical Unit consists of 5-15 people, including a Product Manager, a Team Lead, and several developers.

As a Program Manager, you'll join the Program & Quality Excellence team. This team regroups approximately 40 people who work across the entire EPD, stepping in wherever needed to ensure large product development projects are on track and quality standards are upheld.

The Job

Program Management in Contentsquare is playing a major role in reconciling strategy and execution. You will have the opportunity to contribute to EPD's success by promoting self-organization, optimizing processes, and coordinating cross-team transversal projects with high business impact.

In the day-to-day, the role of Program Managers depends greatly on the scope you work on. However, there are some common themes where PgM input is highly expected :

- Team Collaboration: Day to day, you’re expected to facilitate communication and decision-making between all stakeholders of a given project from its inception until its delivery. Your role is to make sure everyone is on the same page at any given time.

- Work Planning: Due to our Engineering projects involving multiple teams with varying timelines, accurate planning of responsibilities and deadlines is crucial. As a Program Manager, you will ensure meticulous project planning to optimize feasibility and predictability.

- Progress Monitoring: As an impartial time-keeper for a project, you are expected to regularly update leadership and senior stakeholders on progress toward objectives.

- Risk Management: Projects often face risks of missing delivery deadlines. As a Program Manager, you must continuously anticipate and address these challenges, bring them to leadership's attention, and outline and communicate mitigation plans.

- Dependency Management: In situations where one team relies on another to complete a task, Program Managers play a crucial role in coordinating dependencies through identification, communication, and alignment of the involved teams and stakeholders.

• At least 5 years of work experience in a tech company and project management.
• Excellent English communication skills, both written and verbal, which you use daily to bring clarity and influence at all levels without formal authority.
• Strong adaptability and pragmatism: your interpersonal skills allow you to get along with people easily and move forward regardless of the context.
• Action-oriented: you proactively address issues by bringing in the right people for quick solutions, even if it fall outside your immediate responsibilities.
• Curious and hands-on: you are capable of both deep diving into details and zooming out to see the bigger picture, depending on the situation.
• Autonomous: you can set your agenda and take initiatives without needing direction.
• As you can see, most of the skills needed to excel as a Program Manager are soft skills. However, it's important to be comfortable with (or quickly learn) the tools we use daily, such as Jira, The Google Suite, and Slack…. Being tech-savvy is a strong advantage.

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact

▪️ Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

▪️ Work flexibility: hybrid and remote work policies

▪️ Generous paid time-off policy (every location is different)

▪️Immediate eligibility for birthing and non-birthing parental leave

▪️Wellbeing and Home Office allowances

▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success

▪️We offer many benefits in various countries -- ask your recruiter for more information

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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