Technical Engagement Coordinator

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. Conversant Group has provided technical, organizational, procedural, and process consulting internationally since the company was formed in 2009. 

Unlike many in IT, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support the business, and the business should support the people.

About This Position

A Technical Engagement Coordinator is responsible for managing the technical aspects of Conversant Group’s secure technology implementations. This includes coordinating with technical teams, monitoring engagement progress, ensuring the engagement is delivered on time and within budget, and managing any technical issues that arise. The Technical Engagement Coordinator works closely with the Implementation Engagement Managers, engineering teams, and other stakeholders to ensure the successful completion of client engagements. They may also be involved in identifying and implementing new technology processes to improve engagement outcomes. Ultimately, the goal of a Technical Engagement Coordinator is to ensure the successful delivery of high-quality technical engagements that meet the needs of our clients and other stakeholders.

• Engagement/Project Planning and Scheduling
• Assisting in the creation of project plans, establishing milestones, and developing project schedules to ensure project objectives are met within the specified timeframe
• Resource Management
• Assigning tasks to team members, coordinating, and allocating resources
• Ensuring project teams have the resources they need to be successful
• Risk Management
• Identifying, evaluating, and mitigating engagement risks
• Taking steps to minimize the impact of risks on timelines and budgets
• Communication Management
• Facilitating regular communication between engagement stakeholders, and ensuring everyone is kept informed of progress and any issues that may arise
• Status Reporting
• Preparing regular engagement status reports and providing updates on progress, risks, and issues to stakeholders
• Budget Management
• Developing engagement budgets, tracking expenses, and ensuring resources are used effectively and efficiently
• Quality Management
• Ensuring engagement deliverables meet quality standards
• Implementing quality control processes to minimize defects and ensure successful outcomes
• Stakeholder Management
• Building and maintaining relationships with engagement stakeholders, ensuring their needs are met, and addressing any issues that may arise
• Documentation Management
• Developing and maintaining engagement documentation, including project plans, schedules, and reports, to ensure that information is accurate and up to date
• Problem Solving
• Identifying and resolving engagement issues and conflicts
• Making decisions to keep efforts on track and within budget, and to ensure successful completion of projects

• Technical knowledge
• A good understanding of technology

• The ability to coordinate technical teams and ensure they are working effectively and efficiently
• Project management skills
• The ability to plan, organize, and manage projects from start to finish, ensuring that projects are delivered on time and within budget
• Communication skills
• Excellent verbal and written communication skills to effectively communicate with technical teams, project managers, and other stakeholders
• Problem-solving skills
• The ability to identify and resolve technical issues that arise during a project
• Team management skills
• The ability to lead and motivate technical teams, delegate tasks, and ensure that team members are working together effectively
• Attention to detail
• A strong attention to detail to ensure that all aspects of a project are properly managed, and that the final product meets the quality standards expected by the client
• Adaptability
• The ability to adapt to changes in technology and project requirements, and to make quick decisions in a fast-paced, dynamic environment
• Organizational skills
• Strong organizational skills to keep track of multiple projects, schedules, and deadlines, and to ensure that all necessary resources are in place to meet project goals

• Associate degree in a relevant field required
• 2+ years of experience in technical project management, including managing technical teams and delivering projects on time and within budget
• Knowledge of project management methodologies desired
• Such as Agile or Waterfall 
• Strong problem-solving and critical-thinking skills
• Excellent communication and interpersonal skills
• Experience with ConnectWise PSA desired

Why work with us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.

Competitive compensation & benefits.

Scheduled & flexible PTO programs.

Fully remote work options.

Family friendly programs

Care packages

Regular team building events.

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