Job details

Customer Experience Specialist - job 1 of 2

CookUnity is a chef-to-you marketplace looking for a Customer Experience Specialist to enhance customer interactions and provide support in a dynamic environment.

Skills

Customer support experience
Excellent communication skills
Organizational skills
Empathy and quality focused

Responsibilities

Handle all inbound requests from customers and solve their issues.
Address time-sensitive issues such as payments and account questions.
Assist clients with questions regarding their subscription, product, and service.
Escalate critical cases to CX Supervisor for proper follow up.
Process orders, forms, applications, and general subscription requests.