Job details
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Customer Experience Supervisor
CookUnity is looking for a Customer Experience Supervisor to lead their customer support team. The role involves improving client experience and managing daily workflows.
Skills
- Experience leading a customer support team
- Outstanding English communication skills
- Organizational skills
- Data-driven mindset
- Excellent people skills
Responsibilities
- Manage daily & weekly workflow of the team
- Regularly check in on team performance
- Handle critical cases and exceptions
- Identify and analyze problems and data
- Act as a liaison between operations and CX team
- Help hire, train and manage Customer Support Agents
- Run weekly standup meetings
- Develop deep product expertise
Benefits
- Paid in multiple currencies including USD
- Remote work flexibility
- 15 days of vacation per year
- 12 weeks family leave for primary caregiver
- Compassionate leave
To read the complete job description, please click on the ‘Apply’ button
CookUnity Glassdoor Company Review
Mateo Marietti
2.8
CookUnity DE&I Review
3.1
CEO of CookUnity
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By
CookUnity
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$30,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 14, 2024
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