Job details
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Product Support Engineer
CookUnity is a chef-to-you marketplace revolutionizing meal delivery, seeking a Product Support Engineer skilled in technical troubleshooting and incident management.
Skills
- Analytical skills
- Problem-solving
- Technical troubleshooting
- Intermediate SQL queries
- API testing
Responsibilities
- Contribute to the Product Support Backlog.
- Keep the CX, Tech, and Business teams up-to-date.
- Quick-solve issues escalated by the CX team.
- Gather relevant info to help the problem-solving of incidents.
- Check monitoring tools and react to alerts.
- Participate in Incident Management and post-mortem processes.
- Build detailed reports on KPIs and trends.
Benefits
- Get paid in USD, Crypto, Euro, ARS.
- Remote work flexibility.
- 15 days of vacation each year.
- 16 fully paid Argentinean holidays.
- Compassionate Leave: 3-5 days as needed.
- Paid family leave.
- Customized benefits tailored to personal needs.
- Personalized English coaching.
To read the complete job description, please click on the ‘Apply’ button
CookUnity Glassdoor Company Review
Mateo Marietti
2.8
CookUnity DE&I Review
3.1
CEO of CookUnity
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CookUnity
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Full-time, remote
DATE POSTED
August 12, 2024
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