Operations Manager - Orlando

As an Operations Manager at CoolToday in Orlando, your main responsibilities will revolve around operational management, including supervising HVAC, Plumbing, and Electrical technicians, scheduling maintenance and repairs, and ensuring that projects are completed on time and within budget. You'll also oversee system performance for compliance and efficiency, manage client and vendor relationships, conduct safety inspections, handle financial management through budget preparation and expense management, and provide team leadership by hiring, training, and evaluating staff.

To qualify for the Operations Manager position at CoolToday, candidates should have at least 5 years of leadership experience in managing day-to-day operations within the HVAC, Plumbing, and Electrical service sectors. A proven track record of driving business growth, strong technical knowledge of relevant systems, excellent communication skills, and project management expertise are essential. Leadership abilities and a familiarity with home services software, like Service Titan, will further strengthen your application.

CoolToday offers a range of fantastic benefits for its Operations Manager, including a negotiable competitive salary between $90,000 and $110,000, a monthly bonus structure, and health, dental, and vision insurance options. Additionally, you will receive supplemental insurance for life, accident, and disability coverage, a 401K retirement plan with employer matching, six paid holidays per year, and an inclusive, family-oriented work environment.

At CoolToday, we value your growth and professional development as an Operations Manager. We are committed to fostering a positive work environment that encourages teamwork and skill enhancement, and we provide resources for training and development to ensure our managers keep up with industry trends and improve their leadership abilities. You'll have regular opportunities to enhance your expertise, tackle challenges, and lead a talented team effectively.

The company culture at CoolToday is dynamic, collaborative, and family-oriented. We emphasize teamwork and communication, allowing our Operations Manager to thrive in an environment that celebrates growth and innovation. We believe that a happy and motivated team is the key to providing extraordinary service to our clients, and our supportive work atmosphere reflects that commitment.

To enhance operational efficiency as an Operations Manager, I would first assess current workflows and identify areas for improvement. Implementing automated scheduling and robust tracking systems can streamline processes. Regular training and development sessions help empower teams, while data analysis for performance metrics aids in anticipating challenges and adjusting strategies accordingly.

My approach to conflict resolution involves active listening and understanding each party's perspective. I aim to facilitate open dialogue to foster a collaborative environment, allowing team members to express their concerns. I focus on mediating solutions that consider everyone's input, aligning the resolution with team goals and ensuring a positive workplace atmosphere.

Yes, in my previous role as an Operations Manager, I meticulously reviewed our operational expenses and identified areas where we could optimize resources without compromising quality. By renegotiating vendor contracts and investing in energy-efficient technologies, I achieved a 15% reduction in costs while maintaining service excellence, which benefited both the company's bottom line and our customers.

I have extensive experience using home services software such as Service Titan, which I leverage for task scheduling, customer relationship management, and reporting. Utilizing this software has allowed me to improve communication with my team and clients, track job progress efficiently, and streamline invoicing processes, ultimately enhancing overall customer satisfaction.

To ensure safety compliance, I prioritize regular safety training and maintain open communication about safety protocols with my team. I conduct periodic inspections and audits to identify hazards and ensure adherence to regulations. By fostering a culture of safety and accountability, I ensure that each team member understands their responsibilities to uphold safety standards.

In managing remote teams, I utilize modern communication tools and platforms to facilitate seamless interaction and collaboration. I set regular check-ins and encourage open lines of communication to ensure everyone feels connected and valued. Establishing clear performance expectations and rewarding achievements helps foster motivation and teamwork, regardless of location.

As an Operations Manager, I focus on KPIs such as project completion rates, customer satisfaction scores, technician productivity metrics, and financial performance indicators like budget variances and profitability ratios. Monitoring these metrics provides valuable insights into operational effectiveness, enabling me to implement timely adjustments to drive success.

Fostering team morale starts with creating an environment of trust and open communication. I regularly recognize individual contributions and celebrate achievements, both big and small. Implementing team-building activities and encouraging professional development not only boosts morale but also strengthens our ability to work collaboratively towards common goals.

In my operations role, I have led strategic planning initiatives by aligning departmental goals with overall company objectives. I engage in market analysis to identify growth opportunities and assess risks, crafting actionable plans. Collaborating with all stakeholders ensures that our strategic initiatives are comprehensive and well-informed, guiding our operational direction effectively.

As an Operations Manager, I am motivated by the challenge of optimizing operations and seeing the tangible results of my leadership. Delivering exceptional service to customers and knowing that my efforts directly contribute to the success of my team keeps me passionate about my work. Building a cohesive, successful team that excels together is incredibly rewarding.