Intern (Health Scholar Assistant)

The Intern (Health Scholar Assistant) will support the operational management of the Health Scholar program in a temporary capacity. The Health Scholar Assistant will be located at a single facility and will be assisting in key operational work as assigned by the Program Manager. The Health Scholar Assistant will maintain administrative activities alongside a team of student leaders and will focus their efforts dependent on the needs of their assigned site. 

The successful candidate will support the COPE Health Scholars programs in a temporary capacity, with a commitment of 20 hours per week for at least thee months.   

Position Description: 

Recruitment and Enrollment 

• Present program overviews to classrooms on college campuses
• Support recruitment efforts by attending job/major fairs, distributing flyers on campus, or facilitating  open house events
• Respond to applicant phone and email inquiries in a timely manner
• Develop and maintain trackers to ensure organization of enrollment processes
• Prepare materials for orientation and interviews
• Compose communication to applicants regarding their current status and next steps
• Assist Leadership Team in ensuring that all applicants’ health records, background checks and drug screens are compliant with health system policies and are filed appropriately

File Management 

• Assist COPE Health Solutions staff and Leadership Team in planning for and executing file audits of active files to ensure compliance
• Assist COPE Health Solutions staff and Leadership Team in auditing online platform profiles to ensure accuracy
• File paperwork as appropriate
• Enter information into online platforms as needed

Departmental Operations 

• Work with the Scholars and Leadership Team to ensure that Scholars are appropriately scheduled for weekly shifts
• Assist COPE Health Solutions staff and Leadership Team to ensure that monthly hours are entered into online platform as appropriate and that timesheets are filed
• Assist COPE Health Solutions staff and Leadership Team to ensure that all weekly trackers are completed on a weekly basis

Training Operations 

• Work with the Leadership Team to facilitate training workshops
• Assist COPE Health Solutions staff and Leadership Team to deliver lectures and skill stations on quarterly training dates
• Assist COPE Health Solutions staff and Leadership Team to administer written and practical exams

Other Duties 

• Maintain an operational work plan as required by the Program Manager
• Assist in ensuring Policies and Procedures for the COPE Health Scholars Programs are upheld
• Assist with scheduling, space reservations and coordinating for meetings
• Attend and participate in Leadership Team and Executive Team meetings
• Maintain an open line of communication up and down the chain of command including bringing all questionable or “red flag” situations and matters to the Program Manager or Regional Manager
• Assist in the efficient execution of operations of program
• Meet or exceed all milestones, deadlines and deliverables of any work plan set by the Program Manager

Qualifications: 

• Must be able to commit 20 hours per week for three months (note that this is a temporary position)
• Enrolled in or graduated from a college or university preferred
• Enrolled in or graduated from the Health Scholar Program preferred
• Strong customer drive and dedication to quality and success
• Excellent interpersonal, oral and written communication skills
• Excellent customer service skills
• Detail-oriented and able to work well independently
• Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
• Flexible with work hours, able to travel, and be able to work on evenings and weekends as need arises
• High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint)
• Must have your own reliable laptop

What We Do: 

COPE Health Solutions is a national mission-driven consulting firm that partners with health systems and payor clients. We provide our clients with the tools, services and advice they need to thrive in the current complex and uncertain pluralistic payment environment and achieve visionary, organizationally relevant results. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care. 

In partnership with the UCLA Executive Programs in Health Policy and Management, the COPE Health Scholar Services provide pre-health students and careerists looking to make a transition to health care with hands-on, experiential education opportunities. Scholars are carefully selected, well-trained and placed in clinical and administrative areas within hospitals and ambulatory care centers, where they are integrated into and assist the health care clinical or administrative team. The COPE Health Scholars Programs is a unique opportunity for students and those considering a career transition to bridge the gap between academic training and real life, as well as to gain specific training for non-licensed job roles such as Care Navigator. 

To Apply:  

To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.