Solution Architect - Service Now Lead

Job Summary

As a Service Now Lead within our Managed Services Provider (MSP) firm, you would be responsible for design, maintenance, and development of new features and functionality to allow us to better serve our client base.  This person must have a deep understanding of ITSM capabilities and processes, a background in implementing technology to support ITIL frameworks, ServiceNow technical acumen and experience, and will serve as an internal escalation point for leadership and peers. This is a hands-on role with expectations of additionally being involved in day-to-day activities. 

• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications
• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
• Executing assigned project-based work for technical implementations of new solutions or changes to current solutions
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers
• Providing support / guidance to the development teams during the analysis, development, and testing processes.
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
• Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design

• 5+ years of experience in ServiceNow Development, Implementation and Integration
• 5+ years of ServiceNow ITSM
• Experience successfully carrying out end to end implementation of IT solutions and support.
• Knowledge of ITIL, minimum Foundation level, ideally higher
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Working with internal and external stakeholders, analyzing business needs and defining the integration requirements
• Excellent verbal and written communication skills, including the ability to listen and communicate well with clients
• Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Self-starter, self-motivated with the ability to work with minimal supervision
• Excellent time management, planning, and organizational skills
• Creativity and ability to think outside-the-box while defining sound and practical solution
• Working knowledge of Service Now in an MSP environment
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

Benefits

You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

The base salary for this position is typically $65,000 to $85,000. In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.  

Core BTS is proud to be an Equal Opportunity/Affirmative Action employer. 

Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@corebts.com.