Job details

Customer Success Operations Manager

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. They seek a Customer Success Operations Manager to lead customer success initiatives and cross-functional collaborations.

Skills

Customer journey mapping
Data analytics
Process improvement
Training programs development

Responsibilities

Design and operationalize the Customer Success Operations program
Collaborate with teams within Customer Success and other departments
Manage Customer Success technology stack
Develop processes for efficiency in Customer Success
Create strategies for product onboarding and retention
Track key performance indicators and improve performance
Collaborate on strategic initiatives
Lead change management within the organization

Education

Bachelor's Degree in Business Administration or related field

Benefits

Medical, dental, and vision insurance
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Tuition Reimbursement
Mental Wellness Benefits
Paid Parental Leave
401(k) with employer match
Flexible PTO
Catered lunch each day

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CoreWeave Glassdoor Company Review

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CEO of CoreWeave

Michael Intrator

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By CoreWeave

CoreWeave is an NVIDIA backed, fast-growing cloud provider for GPU-accelerated workloads at enterprise scale. The company was founded in 2017 and since then has profited massively from the boom in generative AI seen in 2023.

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