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Sales Support Assistant - job 4 of 6

Job Description

We are looking for a Sales Support Assistant to join our team in Fort Myers, FL. The SSA will perform exceptional customer service and administrative job duties to support the branch operations.

DUTIES AND RESPONSIBILITIES

  • Greet, assist, and direct customers to appropriate branch staff. Ensure professional and courteous customer service
  • Accurately verify, update, and process customer orders in a timely manner including system status, payment method, and invoicing. Effectively schedule customer deliveries and prepare shipping documents
  • Accurately process end of day cashiering duties, reports, and daily work in a timely manner including deposits, petty cash, and daily balancing
  • Perform accurate recordkeeping duties, system entries, and updates. Process vendor invoices and general administrative transactions. Coordinate work with others and communicate effectively to accomplish required job duties and responsibilities
  • Review and process tax exemption certificates. Ensure sales/use tax compliance
  • Timely and accurate process completion. Monitor and verify processes for errors. Daily balancing of funds. Achieve customer service satisfaction

Qualifications

  • High school diploma or GED required
  • Three (3) years of administrative support experience preferred
  • Strong customer service skills
  • Knowledge of basic computer software including Microsoft Office is preferred
  • Ability to process financial and administrative transactions in an efficient and accurate manner
  • Ability to operate office equipment such as calculators, fax machines, copiers, etc.
  • Ability to learn state tax laws as they apply to material transactions is preferred
  • A combination of education and experience may be qualifying

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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CEO of Cornerstone Building Brands
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What You Should Know About Sales Support Assistant , Cornerstone Building Brands

Join our fantastic team at Cornerstone Building Brands as a Sales Support Assistant in sunny Fort Myers, FL! In this exciting role, you'll be the initial point of contact for our customers, providing them with top-notch customer service and assistance. You'll manage a variety of administrative tasks, ensuring smooth branch operations and keeping everything running like clockwork. From greeting and directing customers to processing orders, managing schedules for deliveries, and preparing shipping documents, your contributions will be essential to our success. Accuracy is key as you handle end-of-day reports, cashiering duties, and record-keeping tasks, all while ensuring tax compliance and maintaining excellent customer satisfaction. If you love the fast-paced world of sales support and have a knack for problem-solving and organization, this could be the perfect fit for you! Plus, at Cornerstone Building Brands, we believe in taking care of our employees with comprehensive benefits, professional development opportunities, and a commitment to fostering a diverse and inclusive workplace. We're excited to welcome you to our team where your efforts will truly make a difference!

Frequently Asked Questions (FAQs) for Sales Support Assistant Role at Cornerstone Building Brands
What are the main responsibilities of a Sales Support Assistant at Cornerstone Building Brands?

The primary responsibilities of a Sales Support Assistant at Cornerstone Building Brands include providing exceptional customer service, managing customer orders, scheduling deliveries, processing end-of-day cashiering, and maintaining accurate record-keeping. You'll also play a crucial role in ensuring compliance with tax exemptions and preparing necessary shipping documents.

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What qualifications are needed to be a Sales Support Assistant at Cornerstone Building Brands?

To qualify for the Sales Support Assistant position at Cornerstone Building Brands, candidates should have a high school diploma or GED. Three years of administrative support experience is preferred, along with strong customer service skills and knowledge of basic computer software like Microsoft Office. An understanding of financial and administrative transactions is also essential.

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Is prior experience necessary for the Sales Support Assistant position at Cornerstone Building Brands?

While prior experience is preferred, particularly three years in administrative support, it’s not strictly required. Candidates with a strong dedication to customer service and an eagerness to learn about tax laws and financial processes are encouraged to apply.

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What benefits does Cornerstone Building Brands offer to full-time Sales Support Assistants?

Full-time Sales Support Assistants at Cornerstone Building Brands enjoy a range of benefits starting from day one, including medical, dental, and vision coverage, paid time off, holidays, and participation in 401(k) plans. Additionally, opportunities for professional development, tuition reimbursement, and various employee resource groups are available.

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What makes Cornerstone Building Brands a great place to work for Sales Support Assistants?

Cornerstone Building Brands fosters a positive and inclusive work environment, placing a strong emphasis on community involvement and employee well-being. With a commitment to diversity, comprehensive benefits, and opportunities for growth and development, it's an excellent place for Sales Support Assistants to thrive and make a meaningful impact.

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Common Interview Questions for Sales Support Assistant
What strategies do you use to provide excellent customer service as a Sales Support Assistant?

To provide excellent customer service, focus on active listening, empathy, and proactive communication. Always ensure that you understand the customer's needs and follow up with timely updates, which instills confidence in your service.

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How do you manage multiple tasks and prioritize your responsibilities as a Sales Support Assistant?

Managing multiple tasks requires excellent organization and time management. Use tools like to-do lists or digital planners to prioritize tasks based on urgency and importance, and remain flexible to adapt to changing priorities.

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Can you describe your experience with processing orders or managing customer information?

Share specific examples of your previous experience where you accurately processed orders, managed customer information, or utilized software systems. Highlight attention to detail and any systems you are familiar with that ensure accuracy and confidentiality.

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What do you think is essential for ensuring compliance with sales/use tax?

To ensure compliance with sales/use tax, it's essential to stay informed about current state laws and regulations. Keeping accurate records, timely filing, and thorough training in relevant processes contribute greatly to compliance.

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How do you handle difficult customer interactions as a Sales Support Assistant?

First, remain calm and listen to the customer's concerns fully. Empathy is key here. After understanding the issue, seek appropriate solutions or involve a supervisor when necessary, always assuring the customer that their needs are a priority.

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What software tools are you familiar with that could help in this Sales Support Assistant role?

Mention specific software tools such as Microsoft Office Suite, customer relationship management (CRM) systems, or any specific order processing software you've worked with. Share experiences related to efficiency and how these tools helped streamline tasks.

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Describe a situation where you identified an error in a process and corrected it.

Share a concrete example of when you discovered an error, explain the root of the issue, and discuss the steps you took to correct it. This shows attention to detail and a proactive approach to problem-solving.

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How do you ensure accuracy in your record-keeping and administrative tasks?

I ensure accuracy by double-checking my work, keeping organized records, and utilizing checklists for routine tasks. Implementing a habit of reviewing important documents before submission helps maintain high standards.

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What motivates you to work in a Sales Support Assistant role?

Discuss your passion for customer service, the satisfaction of helping others, and the thrill of supporting the sales process. Relate this motivation to contributing positively to the company and its customers.

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How would you describe your communication style when interacting with clients or coworkers?

Emphasize the importance of clarity, professionalism, and friendliness in your communication style. Highlight that you adapt your communication based on the audience, ensuring information is conveyed effectively and respectfully.

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At Cornerstone Building Brands, our people are what make the difference. Through the core values, consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters...

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Full-time, on-site
DATE POSTED
April 18, 2025

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