Corporate Trust Account Manager 1

Location: US Remote

• Columbia, MD
• Minneapolis, MN
• Houston, TX

We give you a world of potential

We are an industry leader in corporate trust solutions with a best-in-class reputation built on our high-touch approach to client service, and our diverse client base includes major corporations in the private and public sectors as well as governments and institutions. Having recently completed the acquisition of Wells Fargo Corporate Trust Services we are looking for people to be a part of our exciting future as one of the top four corporate trust firms in North America.

If you are detail-oriented with a passion for supporting others then you need look no further for your next opportunity!

New: Paid parental leave

We’ve recently updated our family leave program to include more paid parental leave. Alongside flexible working and a caring and inclusive culture, this is another way we can look after and support our greatest resource, our people.

A role you will love

You will have the opportunity to thrive in various lines of business within Corporate Trust: Residential Mortgage-Backed Securities (RMBS), Collateralized Loan Obligation (CLO), and Operations.

• Residential Mortgage-Backed Securities (RMBS): We support MPS (Mortgage Product Solutions) and our focus is on Non-Securitized products, specifically Finance Facilities where we serve as Calculation and Paying Agent for Institutional clients, as well as Agency Securities, Waterfalls, Bond Payment Calculation Agent, and Master Servicing.
• Collateralized loan obligation (CLO) and leveraged loan finance facilities: We work with issuers, asset managers, investors, bond holders, and regulatory agencies to provide services for a variety of alternative investment products including trustee and paying agent, portfolio administration for CLOs and other financing and investment structures, custodian for securities and bank loans, and syndicated bank loan administration.
• Operations areas include administrative services, tax, payment processing, onboarding, maintenance, and terminations, and production support. While there is some interaction with external customers, our primary points of contact are internal business partners including the front office and other operations teams. Our focus is on efficiency and control to ensure risk mitigation and regulatory compliance.

As an Account Manager I, you will be focused on managing mid-to-large loan clients and their portfolios, as well as, working side by side with team members across the loan team. You will also serve as the primary point of contact for client’s requests and leading special projects/analyses as requested.

Some of your key responsibilities may include:

• Maintaining client relationships with clients; consulting with clients to identify and define business requirements
• Collaborating with external clients and internal team members to find appropriate solutions for the client’s unique business needs
• Performing contractual document reviews and negotiating complex legal agreements
• Ensuring regulatory compliance and risk management policies; coordinates closing activities
• Monitoring market changes and developments, translating into new value-add services while ensuring stellar customer satisfaction in coordination with team
• Recommend and implement service enhancements, introduce developments or solutions to meet or exceed customer expectations

What will you bring to the role?

As you’ve probably gathered by now, we are looking for somebody with a real passion for customer service, ensuring regulatory compliance and will have the ability to work collaboratively with various stakeholders to achieve client success.

Other key responsibilities may include:

• Minimum of 4 years of experience in one or a combination of the following: operations, customer interaction, production or general office environment demonstrated through work or in lieu of military experience
• Possess the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical, problem solving and resolution skills with high attention to detail in a fast-paced environment with the ability to multi-task and maintain accuracy
• Ability to travel up to 10% of the time

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The base pay range for this role is $60,000 - $80,000.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. #LI-JR1

REMOTE