Commercial Operations Manager (Americas/EMEA)

The Company  

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the Role

The Commercial Operations Manager will oversee the entire vendor lifecycle management, ensuring seamless onboarding, contract finalization, and alignment with CG’s standards. They will handle contract oversight by monitoring adherence to terms, resolving disputes, renegotiating commercials, and benchmarking against market standards. This role also involves fostering strategic relationships with vendors and Third-Party Administrators (TPAs) across the Americas and parts of EMEA, driving shared success and reinforcing partnerships.

Additionally, the manager will monitor vendor performance, analyzing SLAs and KPIs, and implementing initiatives for continuous improvement. They will identify opportunities for cost savings and operational efficiency, support effective cost management, and lead process improvement initiatives. Collaboration with cross-functional teams to support business objectives and ensure compliance with regulatory requirements is also a key responsibility.

• Own the end-to-end process of new vendors’ onboarding: identification, assessment, SOW finalization, commercials and contract negotiation, ensuring alignment with CG's standards and the impacted teams. 
• Drive effective contract management, monitoring adherence to terms, conditions and resolve any contract-related disputes. Proactively review the commercials of the existing vendors and TPAs and recurrently renegotiate with them and run analysis against the market to be up to date with the benchmark. Formulate and implement strategies to optimize commercials, ensuring alignment with overall business goals.
• Foster collaborative and communicative relationships with vendors and TPAs, driving shared success and reinforcing a culture of partnership. You will be the main point of contact and manage the account for all the vendors across Americas and part of EMEA.
• Monitor the vendor performance monthly, analyze the SLAs, KPIs, work with the required teams and implement initiatives for continuous improvement. Ensure vendors are providing the required reports in a timely manner.
• Proactively identify opportunities where we can leverage external vendors to achieve cost savings and operational efficiency. Provide guidance to the claims team to support effective cost management.
• Identify inefficiencies in current processes and lead initiatives to enhance productivity, accuracy, and profitability. Collaborate with vendors and TPAs, along with the required CG teams to drive enhancements in processes, products, and services, aligning them closely with CG's evolving requirements.
• Collaborate with cross-functional teams, including Customer teams, Partner Services, Insurance, Legal, Compliance, etc, to support business objectives and resolve operational issues, along with ensuring the adherence to regulatory requirements and internal policies, mitigating operational risks.

• Minimum of 7 years of proven experience in vendor management, contract negotiation and commercial operations or related roles within the industry. Fostering and maintaining strategic relationships with vendors and TPAs.
• Track record of identifying process inefficiencies and leading initiatives for improvement with vendors and TPAs, across multiple countries, diverse cultures, and in different languages. Hands-on experience in implementing operational strategies and driving transformational change through innovation and technology.
• Cost Optimization: Demonstrated ability to identify and implement cost-saving measures and operational efficiencies, through external TPAs or vendors. 
• Analytical Skills: Proficiency in analyzing vendor performance metrics and market benchmarks
• Ability to effectively manage multiple projects simultaneously, ensuring timely completion.
• Bachelor's degree in business, finance, or a related field; MBA or relevant certifications preferred.

• Effective Communication Skills: Strong verbal and written communication to manage vendor relationships and cross-functional collaboration.
• Collaborative Team Player: Collaborative team player experienced in working across cross-functional teams.
• Problem-Solving: Aptitude for identifying issues and implementing effective solutions.
• Adaptability and Innovation: Agile and adaptable, embracing innovation and contributing to the evolution of processes and practices in a dynamic business environment.
• Flexibility: Willingness to start early (7AM EST) to effectively manage vendors across the EMEA region.
• Company Values Alignment: The role embodies our commitment to collaboration and teamwork by actively working across cross-functional teams, supporting a culture of open communication, and contributing to the overall success of the organization.

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Salary Range  

The base salary range for this role is between $122,000 and $169,000. The total compensation package also includes equity, and the opportunity for additional earnings through our annual bonus or variable commission plans.

We believe in transparency, and this salary range bracket is designed to provide a clear understanding of the potential earnings associated with this role. Your skills and contributions are highly valued, and we look forward to welcoming you to our team.

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.