Senior Salesforce Platform Administrator

We're seeking a Senior Salesforce Platform Administrator to lead the development of an innovative and scalable platform for customer service. Your role will involve driving the product roadmap and delivering solutions to meet user and customer needs.The Senior Salesforce Platform Administrator is responsible for maintaining the health and stability of the Salesforce platform and actively engaging with users to manage support, training, and adoption. You will collaborate with product teams to deliver high-value solutions and support company growth, while also liaising with stakeholders at all levels.Key Responsibilities:• Ensure the health, scale, and stability of the business-critical platform• Optimize Salesforce solutions using strategic focus and strong analytical skills• Support the scaled agile process to provide incremental UX-focused business value• Become a trusted advisor to key business and technical stakeholders on business requirements and platform roadmapQualifications:• 5+ years of hands-on Salesforce Administrator experience with Service Cloud• Experience in maintaining high-scale Salesforce implementations for critical business operations• Bachelor's/Postgraduate degree, or professional qualification• Certified Salesforce Administrator• Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components• Strong communications skills, adaptable to multiple levels of technical and business stakeholdersNice to have• Additional certificates, such as Advanced Admin or Admin Super Set• Salesforce development background• DevOps/release management experience; release tools such as Copado or Gearset